Position Title: Client Service Specialist
Location: Ottawa, ON
Work Model: Hybrid - 4 days per week onsite

ADDITIONAL NOTES:

Our client is a fast-growing SaaS company in the learning systems space, backed by a Private Equity partner and actively scaling their go-to-market strategy.
They are currently seeking a Client Service Specialist to help drive customer satisfaction, retention, and revenue growth.

Reporting to the Director of Sales, the Client Service Specialist plays a pivotal role in building strong client relationships, ensuring successful onboarding and product adoption, and identifying opportunities for renewal and expansion.

Key Responsibilities:

• Customer Onboarding & Training: Lead new clients through a smooth onboarding process, ensuring they understand product features, best practices, and how to achieve their business goals.
• Relationship Management: Serve as the trusted advisor and primary point of contact for a portfolio of clients.
• Customer Engagement & Success Planning: Conduct regular check-ins, business reviews, and discovery sessions to uncover pain points, measure success, and align on strategic goals.
• Product Adoption & Advocacy: Promote feature adoption through use-case demonstrations and proactive support.
• Renewals & Upselling: Monitor customer health, mitigate churn risk, and collaborate with the sales team to drive renewals and upsell opportunities.
• Feedback & Collaboration: Share client insights with Sales, Product, and Marketing to improve the overall customer experience.
• CRM & Reporting: Maintain accurate records in tools like Salesforce or HubSpot, and contribute to forecasting and strategic planning through data insights.

Who You Are:

• 1–2 years of experience in sales or customer-facing roles, ideally in B2B SaaS, technology, or software.
• Proven relationship builder with strong communication skills and the confidence to engage C-level stakeholders.
• Self-driven, target-oriented, and motivated by results and growth.
• Experience working with KPIs and sales/customer success methodologies.
• Problem-solver with a customer-first, consultative mindset.
• Able to thrive in a high-growth, fast-paced environment.
• Comfortable with CRM tools (Salesforce, HubSpot, etc.).
• Legally authorized to work and currently residing in Canada

Bonus Points If You Have:

• A track record of driving customer retention and revenue expansion.
• Experience working with enterprise or government clients and navigating complex stakeholder environments.
• Deep understanding of customer success frameworks and translating data into client value.
• Technical aptitude with the ability to guide clients through product usage and best practices.
• Demonstrated impact on customer satisfaction metrics or measurable revenue contribution.

Interested candidates are encouraged to reach out to Britt at bmiles@recruitinginmotion.ca
-
At Recruiting in Motion, we may leverage AI-powered tools in our recruitment process. AI will never reach out to our candidates directly. For personalized assistance or more details on our recruitment process, please contact our hiring team.