• Deliver exceptional customer service across phone, email, SMS, social media, web portals and other customer platforms.
• Respond promptly to customer enquiries and resolve issues efficiently and professionally.
• Manage customer requests through to resolution, ensuring a positive experience at every touchpoint.
• Act as a key link between customers, Business Development Managers and internal departments.
• Maintain accurate customer records and interactions within CRM systems.
• Generate customer service and performance reports to identify trends and opportunities for improvement.
• Provide customers with product information and recommendations.
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Sales & Operations Support

• Process and manage customer orders, returns and account requests.
• Ensure orders are accurately entered, tracked and delivered on time.
• Work closely with Supply Chain and Dispatch teams to coordinate smooth service delivery.
• Support the Sales team with CRM administration, reporting and customer communications.
• Coordinate special ordering periods and customer communications around public holidays and operational changes.
• Assist with customer events, functions and industry conferences.
• Contribute to the continuous improvement of customer service processes and procedures.
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