REQUIREMENTS

• High school diploma and/or equivalent; 1 - 2 years’ experience working in a customer service environment.
• Demonstrated experience working in a fast-paced and deadline driven environment.
• Excellent verbal and written communication skills.
• Intermediate PC skills.
• Proficiency in all Microsoft Office products.
• Ability to triage issues and handle multiple tasks at the same time. Keyboarding equivalent 50 words or more per minute.
• Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.

PREFERRED SKILLS AND CERTIFICATIONS

• Call center experience preferred.
• Health care or insurance experience preferred.
• Certified Medical Assistant designation preferred.
• Bilingual skills preferred.

WHO WE ARE:

Telligen is one of the most respected population health management organizations in the country. We work with state and federal government programs, as well as employers and health plans offering clinical, analytical, and technical expertise.
Health has changed a lot through our 50-year history, but what has remained constant is that we care deeply about who we serve and what we do. Our success is built on our ability to adapt, respond to client needs, and offer innovative solutions.
Our business is our people and we’re looking for talented individuals who not only believe in our mission but who are ready to take ownership and make a difference in the lives of people, in the world of health. Learn more about who we are and what we do at www.telligen.com/about-us

WHILE PRIMARILY REMOTE, THIS ROLE MAY REQUIRE MONTHLY IN-OFFICE ATTENDANCE (ONE DAY PER MONTH) AT OUR RIDGELAND, MS OFFICE.

This position is responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools.

ESSENTIAL FUNCTIONS

• Ensures the highest level of customer satisfaction by partnering with team members and program support to meet contract specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s). Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned. May refer more complex calls to appropriate team members.
• Demonstrates professionalism through written and verbal communication with both internal and external customers, using multiple communication methods. Provides general office support. May perform data entry into database within specified timeframes. Prepares and distributes applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements. Listens to concerns, analyzes information, recommends solutions, and confirms customer satisfaction.
• Works as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.
• Performs miscellaneous duties as assigned.