Client Service Supervisor at Element Materials Technology

Huntington Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

31.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Management, Communication Skills, Problem Solving, Aerospace Standards, Invoicing, Billing Cycles, Interpersonal Skills, Technical Coordination, Training, Dispute Resolution, Microsoft Applications, Bilingual, Customer Satisfaction, Relationship Building, Attention to Detail

Industry

Manufacturing

Description

Overview Element has an opportunity for a Customer Services Supervisor; the primary function is to lead the daily activities of the customer service team, ensuring exceptional support for clients primarily in the aerospace industry. This role involves resolving complex customer issues, coordinating with technical and testing departments, and ensuring that all customer interactions comply with aerospace standards, including regulations like AS9100. The supervisor is responsible for maintaining high customer satisfaction while promoting Element's reputation for quality and expertise Salary: $27- $31/hr DOE Responsibilities • Ensure that all facets of the client service group are providing an optimum customer service level as defined by the organization’s business operating plans and strategic objectives• Responsible for a set of customers to manage as well monitor key accounts to ensure the team is reviewing test scheduling to ensure accuracy of due dates, completing status reports to clients, and communicating with regular updates on work in process to customers• Track open customer disputes to solve in a timely manner• First point of escalation for direct reports to assist with resolving complaints / issues• Train team members on communication technics to ensure maximum customer satisfaction is achieved• Resolve discrepancies on purchase orders regarding quantity, specifications, etc.• Address variation from POs, quotations and system pricing with internal business partners• Provide support to the sales team regarding customer concerns and potential new business opportunities.• Create purchase orders for outside processing on items that cannot accommodated at our facility• Responsible for a minimum of 5 direct reports and will need to make staff decisions including hiring, performance management, and approval of overtime and timecards• Demonstrate the Element Values to ensure an environment of respect and dignity• Other duties as assigned Skills / Qualifications • 5 years minimum experience in customer facing roles (or being the first point of escalation)• 2 years of supervisor experience or managing a team• Solid understanding of invoicing and handling of billing cycles• Aerospace or material testing background preferred• Bilingual a plus• Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)• Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.• Develop strong relationships with internal and external clients to resolve issues effectively.• Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities Diversity Statement At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”. All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

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Responsibilities

Lead the daily activities of the customer service team to ensure exceptional support for clients in the aerospace industry. Resolve complex customer issues and maintain high customer satisfaction while promoting the company's reputation for quality and expertise.