Client Service Supervisor at Liberty Software

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Support, Supervision, Subject Matter Expert, Mentoring, Performance Management, Issue Resolution, Ticket Handling, Customer Communication, Technical Troubleshooting, De-escalation, Training, Cross-functional Collaboration, Performance Reviews, Critical Thinking, Problem-Solving, Software Navigation

Industry

Software Development

Description

Lead the team that supports the pharmacies supporting their communities! At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care. What You'll Do: Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members Support your Client Service Manager and collaborate cross-functionally with other departments Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly Step in and assist in other areas of the business as needed Qualifications: Bachelor’s degree required Minimum of five years of relevant experience, including a strong background in pharmacy operations or account management Demonstrated leadership experience in a client-facing or support environment Advanced understanding of the independent pharmacy industry strongly preferred Professional, patient, and friendly demeanor Exceptional multitasking and organizational skills Strong critical thinking, documentation, and problem-solving abilities Quick to learn and navigate new software platforms Passion for providing excellent customer service and mentoring others Benefits Starting Day One: 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost Family coverage available with Liberty contributing 50% of the premium Fully vested 401(k) with employer match Employer contributions to Health Savings Accounts (HSA) Generous paid time off and paid holidays Tuition reimbursement and continuing education support Adoption expense reimbursement Dependent Care Flexible Spending Account (FSA) for tax savings on childcare Confidential counseling resources for mental health, financial planning, and more, via Optum EAP Fully stocked breakroom If you’re passionate about helping others and leading with purpose, we’d love to hear from you! Apply today! #ID1

Responsibilities

The Client Service Supervisor will lead the team in delivering outstanding client support by supervising daily performance, providing coaching on ticket handling, and ensuring timely resolution of client requests. This role also involves serving as the subject matter expert for software products and managing escalated customer issues with professionalism.