Client Service Supervisor (Office Services) at SPS-North America

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

33.0

Posted On

17 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, Detail-Oriented, Multi-Tasking, Microsoft Office Suite, Professional Demeanor, Hospitality, Team Player, Reception, Catering Coordination, Conference Room Management, Meeting Preparation, Administrative Support

Industry

Outsourcing and Offshoring Consulting

Description

Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. SPS is seeking a Receptionist for a client, a leading global private equity firm. This Receptionist welcomes all visitors and colleagues alike. The ideal candidate should be organized, professional, and have a passion for service. As the first point of contact for visitors and callers, this individual will deliver a seamless, high-touch experience that reflects the firm’s commitment to professionalism and exceptional hospitality. This role combines traditional reception responsibilities with a strong focus on high-volume guest greetings, conference room management, and catering coordination in partnership with the in-house catering team. Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Typical Work Schedule: Mondays to Fridays 7:30AM - 5:00PM (with some flexibility to stay later when needed) What You Will Be Doing: Greet and assist visitors, delivering an exceptional first impression. Answer and route calls promptly and professionally, including confidential inquiries. Oversee conference room scheduling, meeting preparation, and catering coordination. Prepare and reset meeting spaces before and after events. Maintain a clean, organized reception area and offer refreshments to guests. Provide light administrative support to internal teams as needed. Act as a proactive, collaborative team player with a hospitality-focused mindset. Qualifications 2-4 years of reception or hospitality experience, ideally in financial services or hospitality environments. Exceptional customer service, communication, and interpersonal skills. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting. Proficient in Microsoft Office Suite; comfortable learning new systems. Professional demeanor with the ability to handle sensitive information discreetly. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $30—$33 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The Receptionist greets and assists visitors, ensuring an exceptional first impression while managing calls and confidential inquiries. This role also oversees conference room scheduling, meeting preparation, and catering coordination.