Client Service Supervisor at VCA Animal Hospitals

Springfield, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Phone Skills, Computer Skills, Management, Employee Relations, Scheduling, Disciplinary Actions, Client Care, Greeting Visitors, Processing Payments, Light Cleaning, Appointment Scheduling, Trust Building, Communication, Supervisory Duties, People-Oriented

Industry

Veterinary Services

Description

VCA Old Marple Animal Hospital is seeking an experienced Client Service Representative Supervisor to join our well-established, multi-doctor, 24 hour emergency/general practice located in Springfield, Pennsylvania. Supervisor - Client Service Representative We are seeking an experienced Client Service Representative Supervisor to join our team, minimum five years customer service experience required. We are looking for a personable yet highly professional “service extraordinaire” to join us in delivering excellent client care. Why We Need You: As the face of VCA, the Client Service Representative Supervisor sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR Supervisor is the pivot around which the hospital operates and is responsible for, including but not limited to: Supervisor the CSR staff fairly and respectively, maintain the utmost trust with management Excellent client services skills, phone skills, computer skills Must be friendly, outgoing, “people-oriented” Greeting visitors, answering telephones, scheduling, confirming appointments, checking clients In/out, processing payments. Light cleaning and other duties Background in management Hiring, reviews, disciplinary actions, scheduling, employee relations and communications, time clock maintenance, general supervisory duties Position includes days, evenings, weekends and holidays. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Responsibilities

The Client Service Representative Supervisor is responsible for supervising the CSR staff and ensuring excellent client service. This role involves maintaining trust with management and overseeing various operational tasks.