Client Service Support Executive at LegalAndGeneral

Cardiff, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Client Service, Relationship Building, Organizational Skills, Workflow Management, Proactive Mindset, Initiative, Collaboration, Team Player, Investment Markets Understanding, IT Abilities, Business Systems Proficiency, Resilience, Fast-paced Environment Adaptability

Industry

Financial Services

Description

Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our global asset management business provides our clients and partners with complex, responsible investment solutions, working internationally across public and private markets. Who we are We are one of Europe’s largest asset managers and a major global investor across public and private markets. Asset Management is a critical driver of our Group strategy. The business aims to work synergistically with our Institutional Retirement and Retail divisions to benefit our clients and customers, and deliver enhanced shareholder returns. Our investment philosophy and processes are focused on creating value over the long term. We believe that incorporating financially material sustainability criteria, when relevant to our clients, can create value and drive positive change. Job Description We’re looking for a Client Service Support Executive to join our Global Client Service Operations team. If you’re motivated by delivering excellent service, building strong relationships, and helping to create a seamless experience for clients, this is a great opportunity to grow your career in a supportive and collaborative environment. You’ll be part of a team that plays a key role in supporting clients across Legal & General Investment Management. What you’ll be doing: Managing the delivery of operational client service and acting as a key point of contact for queries Co‑ordinating and resolving day‑to‑day client enquiries in line with agreed SLAs Building strong working relationships across LGIM to support joined‑up client service Collaborating with Client Relationship teams to enhance the client experience Maintaining accurate records, logs and databases to support robust governance Applying and improving business processes to ensure a controlled and compliant environment Identifying opportunities to enhance efficiency and strengthen the team’s operating model Developing your understanding of LGIM products, platforms and client strategies Qualifications Who we’re looking for: Strong communication skills, with the ability to build positive relationships Experience delivering high‑quality client service within financial services or a similar environment Strong organisational skills and the ability to manage multiple workflows Proactive mindset with the confidence to take initiative and drive tasks forward Collaborative team player who shares best practice and supports colleagues Good understanding of investment markets and economic themes (desirable) Strong IT abilities, including proficiency with core business systems Demonstrated resilience and the ability to work effectively in a fast‑paced environment Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US) L&G Business Unit: Legal & General Investment Management L&G sub Business Unit: LGIM Primary Location: Cardiff, Four Central Square Job Family: Customer Service

Responsibilities

The role involves managing the delivery of operational client service, acting as a primary contact for queries, and coordinating the resolution of daily client inquiries according to service level agreements. Responsibilities also include building internal relationships to ensure joined-up client service and maintaining accurate records for governance.