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Client Service Team Member at Hellas Direct

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

1750.0

Posted On

14 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, English Fluency, Creative Thinking, Attention To Detail, Pressure Management, Tech-savvy, Cross-selling, Upselling, Customer Support

Industry

Insurance

Description

Hellas Direct is a dynamic and innovative insurtech company dedicated to redefining insurance and making customers' lives better by providing them with personalised and affordable insurance solutions. We are seeking passionate and enthusiastic individuals to join our Client Service Team. What you will be doing You will be part of our Client Service Team and communicate with customers via phone calls or email. More specifically, you will: Provide help and support to customers concerning their insurance. Follow up on existing customers and cross-sell or upsell services and products. Promote HD’s products. Assist customers by providing product and service information. Identify and assess customers’ needs to achieve satisfaction. Recommend potential products or services to management by collecting customer information and analyzing customer needs. Provide accurate, valid and complete information by using the right methods/tools. Assist with potential customer complaints. Contribute to team effort by accomplishing related results as needed. Assist in the development of different projects within the company. What we are looking for Strong communication and interpersonal skills. Bachelor’s degree. Fluent in English. Team player and creative thinker. Great attention to detail. Ability to work under pressure. Tech-savvy. No previous experience necessary (entry-level). Benefits Monthly gross salary range 1097€ - 1750€ (x14 months). Medical insurance. Employee discount for all Hellas Direct products. 25 days of annual leave. Meal voucher. What matters to us and our customer service team is whether the person who has just finished a conversation with us is happier than before.

Responsibilities

Provide support to customers regarding insurance products via phone and email while identifying needs to ensure satisfaction. Responsibilities include cross-selling services, handling complaints, and contributing to internal company projects.