Client Service Technician at Booz Allen Hamilton

Osan-si, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

198000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Remote Troubleshooting, Hardware Installation, Software Configuration, Peripheral Maintenance, Ticketing System Documentation, Client Training, Defense Security Expertise, Systems Analysis, Policy Evaluation, Process Evaluation, Verbal Communication, Written Communication, Organizational Skills, Analytical Skills, Problem-Solving Skills

Industry

IT Services and IT Consulting

Description

Client Service Technician The Opportunity: As a defense mission professional, you ask questions others don’t. You understand the nuances of complex situations. You use your skills to think bigger and push further, solving complex problems. We’re looking for an expert like you to create solutions for missions that keep our nation safe. As a Client Service Technician, you’ll bring your defense security expertise to work on projects for the space mission. You’ll be a trusted advisor to our clients, and we’ll look to you to identify, analyze, and evaluate complex systems, policies, and processes. Join us. The world can't wait. You Have: 3+ years of experience providing initial technical support to clients by responding to inquiries via in-person, phone, email, and support tickets 3+ years of experience in performing remote troubleshooting to identify and resolve client-reported technical problems 3+ years of experience installing, configuring, and maintaining client hardware, software, and peripheral devices 2+ years of experience documenting support activities, including client interactions, problems, and resolutions within a native ticketing system Experience in providing basic training and guidance to clients on the proper use of hardware and software Knowledge of Air Force IT infrastructure TS/SCI clearance Bachelor’s degree Nice If You Have: Experience working in the Indo-Pacific region Knowledge of the space domain Possession of excellent verbal and written communication skills Possession of excellent organizational, analytical, and problem-solving skills Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility. If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Note: Microsoft Internet Explorer is not fully compatible with Workday and users may experience systems issues with this browser. We recommend that you use one of the following browsers to avoid problems: Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari, Opera Browser or Blackberry Browser. If you continue to experience issues, it is sometimes necessary to reset your browser by clearing your cache. About Booz Allen Hamilton Booz Allen is an advanced technology company delivering outcomes with speed for America’s most critical defense, civil, and national security priorities. We build technology solutions using AI, cyber, and other cutting-edge technologies to advance and protect the nation and its citizens. By focusing on outcomes, we enable our people, clients, and their missions to succeed—accelerating the nation to realize our purpose: Empower People to Change the World®. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. Know Your Rights Poster Accommodations If you are an individual with a disability and would like to request a reasonable workplace accommodation for any part of our employment process, please contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to helpdesk@bah.com. This option is reserved only for individuals who are requesting a reasonable workplace accommodation. It is not intended for other purposes or inquiries. Data Privacy For more information on how Booz Allen uses your information, please see our Careers Privacy Policy.

Responsibilities

The Client Service Technician will serve as a trusted advisor, focusing on identifying, analyzing, and evaluating complex systems, policies, and processes for space missions. This role involves providing initial technical support to clients via multiple channels and performing remote troubleshooting to resolve technical problems.