Client Service Trainer, Private Banking at DBS Bank

Hong Kong, , China -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Curriculum Development, Learning Facilitation, Coaching, Private Banking, KYC, AML, Risk Management, Stakeholder Management, Presentation Skills, Avaloq, Microsoft Office, Regulatory Compliance

Industry

Banking

Description

Key Responsibilities: Assisting Client Service Management team in developing comprehensive training curriculum for ARMs across Onboarding, Investment, Cross Border, Service Administration, Retail, Digital support etc Designing and delivering high-impact learning experiences to improve ARM effectiveness and confidence. Drive and or provide inputs on relevant procedures with ARM touch-points Conducting training sessions for technology rollouts, change in processes into practical learning experiences for ARMs. Able to represent ARMs in various bank forums, be it Transformation, Control, Business Management etc Coaching ARMs to ensure they have required expertise in KYC, banking products, regulatory requirements, risk practices, AI knowledge etc Develop Client Service first mentality and foster a service-oriented mindset within the ARM team. Ensuring ARMs are confidence in all bank’s operational processes and able to provide client with best in class servicing Identifying skill gaps within the team and designing solutions to improve performance. Contributing to the overall business priorities by identifying and delivering all relevant training needs, be it technical or non-technical Qualifications: Education: A Bachelor's degree in Business Studies, Finance, Economics, or a related discipline is typically required. Experience: Minimum of 3-5 years of relevant experience as an ARM in a private bank setting. Experience in learning design, facilitation, coaching, or consulting is valuable for training-focused roles. Licenses and Certifications: Relevant financial industry licenses (e.g., HKMA / SFC licenses, CACS Papers 1 and 2, CMFAS Modules) are preferred Communication and Interpersonal Skills: Excellent communication (written and spoken), presentation, and interpersonal skills are essential for interacting with ARMs, RMs, clients, and internal stakeholders. Leadership and Coaching: Ability to lead, mentor, coach, and motivate a team. Strong team spirit and a proactive approach. Organizational and Time Management: Strong organizational skills, attention to detail, the ability to manage multiple priorities, and work under pressure. Technical and Product Knowledge: Good understanding of relevant products and services in Private Banking. Basic knowledge of global financial markets and current developments. Working knowledge of core banking systems (e.g. Avaloq) and Microsoft Office applications. Strong knowledge of Private Bank’s regulatory framework Risk and Compliance: High level of risk awareness and understanding of compliance requirements, including KYC and AML. Analytical and Problem-Solving: Strong analytical and problem-solving skills to identify issues and propose effective solutions. Client-Centricity: Highly service-oriented and passionate about client servicing, with the ability to maintain client/ internal stakeholder confidence. Integrity: High level of integrity and ethical behavior. Location: The Center Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

Develop and deliver comprehensive training curricula for Assistant Relationship Managers (ARMs) covering onboarding, investments, and digital support. Coach the team on regulatory requirements, risk practices, and operational processes to ensure best-in-class client servicing.