Are you an experienced client account handler, with a passion for retail? We are looking for someone with the right attitude and an eye for detail to join our Client Services team in Bristol 2 days a week, with home-based flexibility the remaining days.

As a Client Services Account Handler, you are the guardian of the account, driving the most effective methods of delivering the client requirements. You will be instructing our merchandisers on what and how they need to deliver the clients aspirations to bring their activities and campaigns to life in store – You’ll be process driven, proficient with Excel and PowerPoint, and a can-do attitude. You’ll be the driver of your accounts, harnessing a strong relationship with the client, using data and operational knowledge, and creating project plans that will ensure sure we manage delivery expectations of our clients, and field personnel.
This is a hybrid role, so you’ll be partially based in our Bristol Head Office for 2 days a week and at home for 3 days a week.

How you’ll deliver excellence:

• Write detailed instructions for the field team of how you want them to deliver your project
• Actively review client data, take the data and present it back to tell the story and focus on improvement opportunities
• Pull data into bespoke client reports ensuring data accuracy and the best result we can achieve
• Be a problem solver, spot the issues and drive solutions
• Design the Project Plan for each activity to deliver success
• Engage and drive rapport with your client and manage their requests proactively
• Attend, support and input to regular client review meetings