CLIENT SERVICES/ ACCOUNT SUPERVISOR

DCS Services are seeking a highly motivated and organised Client Services/ Account Supervisor to oversee and manage accounts from initial mobilisation and ongoing. You will play a critical role in supporting the Business Manager with managing client relationships, overseeing project execution, and driving account growth. You’ll help manage staff performance, providing leadership to ensure that projects are completed efficiently and to the highest standard, and ensure client satisfaction, contributing to the overall success of the business.
The Client Services/ Account Supervisor will also be responsible for maintaining communication with the business manager and ensuring that project goals align with the organization’s objectives.

• Supervise and manage day-to-day activities of the team to ensure all tasks are completed on schedule and within scope.
• Assign tasks and responsibilities as required, ensuring that all roles are clearly defined.
• Monitor and manage progress and performance, identifying and resolving any issues that may arise.
• Provide training, mentorship, and guidance to team members.
• Ensure high standards of quality control across all deliverables.
• Identify growth opportunities within existing accounts and support new business initiatives.
• Be the point of contact with the client’s site representative from project inception to end.