Client Services / Administration at Defense Holdings, Inc.

Manassas Park, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Documentation Management, Client Communication, Organizational Skills, Attention To Detail, Scheduling, Client Onboarding, Account Transitions, Project Coordination, Reporting, Compliance, Process Improvement, Microsoft Office Suite, CRM Systems, ATS Systems, Analytical Skills, Confidentiality

Industry

Public Safety

Description

Defense Holdings, Inc. (DHi) Location: Hybrid (US) Employment Type: Full-Time Department: Client Services / Administration Reports To: Client Services Manager Company Overview Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance. At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions. Position Summary Defense Holdings, Inc. (DHi) is seeking an Administrative Client Specialist to provide administrative support to client services teams. The ideal candidate will manage documentation, assist with client communications, and ensure smooth operations of client programs. This role requires exceptional attention to detail, strong organizational skills, and the ability to coordinate multiple client support activities. Key ResponsibilitiesAdministrative Support Prepare reports, client correspondence, and presentations. Maintain accurate records of client interactions and program activities. Assist in scheduling client meetings and follow-ups. Client Coordination Support client onboarding and account transitions. Communicate updates and track client requests. Assist client services teams in project coordination. Reporting & Compliance Generate reports and track client service metrics. Ensure compliance with internal policies and regulatory requirements. Cross-Functional Collaboration Collaborate with client services, operations, and sales teams. Assist leadership in process improvement initiatives. Required Qualifications Bachelor’s degree in Business Administration, Communications, or related field. 2–4 years of experience in administrative support or client services roles. Proficiency in Microsoft Office Suite and CRM/ATS systems. Strong communication, organizational, and analytical skills. Ability to manage confidential client information responsibly. Preferred Qualifications Experience supporting government contracting clients or defense programs. Familiarity with client onboarding processes. Core Competencies Integrity & Confidentiality Attention to Detail Analytical Thinking Interpersonal Communication Organizational Skills Adaptability & Initiative Work Environment Professional office environment (or hybrid/remote if applicable). May require occasional travel. Must be eligible to work in the United States. Ability to obtain and maintain security clearance may be required. Compensation & Benefits Defense Holdings, Inc. (DHi) offers a competitive compensation package including: Competitive base salary (commensurate with experience) Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) and Holidays Life and Disability Insurance Professional development opportunities Equal Opportunity Employer Statement Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Responsibilities

The role involves providing administrative support to client services teams by managing documentation, assisting with client communications, and ensuring the smooth operation of client programs. Key duties include preparing reports, maintaining interaction records, supporting client onboarding, and tracking service metrics.