Client Services Administrator at BruntWork

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organisational Skills, Time Management, Communication, Relationship Building, Proactive, Solutions Focused, Scheduling Systems, CRM Tools, Digital Communication, Independent Work, Initiative

Industry

Staffing and Recruiting

Description

This is a remote position. Client Services Coordinator Reports to: Chief of Staff Department: Client Services Location: Melbourne Employment Type: Full-time (Monday–Friday, 9am–5pm, 38 hours/week) About the Organisation This role is with a rapidly growing allied health organisation dedicated to delivering high-quality healthcare services across metro, rural, and remote communities in Australia. The company provides a wide range of allied health services — including physiotherapy, occupational therapy, speech pathology, psychology, assessments, and early intervention support — through both face-to-face and telehealth channels. With a strong reputation for innovation and purpose-driven service, this organisation continues to expand its footprint across more than 90 locations nationwide. About the Role The Client Services Coordinator plays a key role in managing the client experience and supporting day-to-day operational excellence across multiple service locations. This is an exciting opportunity to: Oversee and support client service operations across designated regions. Collaborate with clinicians and administrative teams to deliver an exceptional client journey. Contribute to continuous improvement projects and system enhancements. Progress into leadership roles as part of a growing, purpose-led organisation. Key Responsibilities Client Coordination & Scheduling Manage client appointment scheduling, ensuring efficient use of clinician time and optimal client experience. Coordinate intake processes, service requests, and communications with professionalism and accuracy. Maintain up-to-date client data across scheduling and CRM systems. Liaise with clinicians to confirm bookings, manage reschedules, and ensure service continuity. Operational Oversight & Leadership Support Oversee day-to-day client service operations across designated clinics or regions. Ensure local service delivery meets company standards and client expectations. Identify and resolve scheduling or operational issues in collaboration with clinical and admin teams. Continuous Improvement & Growth Recommend process improvements to enhance scheduling systems and overall client experience. Participate in team meetings and provide performance insights. Take on project and leadership opportunities as skills and performance develop. Requirements Key Skills & Attributes Excellent organisational and time management skills. Strong communication and relationship-building abilities. Proactive and solutions-focused, with the ability to handle multiple priorities. Confident in using scheduling systems, CRM tools, and digital communication platforms. Demonstrated ability to work independently and take initiative. Qualifications & Experience Previous experience in client services, healthcare administration, or operational coordination. Proven understanding of NDIS, healthcare funding, or community-service travel fee structures is required. Experience managing multi-site scheduling or healthcare operations is highly regarded. Proficiency in Google Suite and/or practice management software (e.g., Splose) preferred. Must be an Australian expat, with familiarity in Australian professional standards and communication. Demonstrated interest and potential to grow into leadership or management roles.

Responsibilities

The Client Services Coordinator manages the client experience and supports operational excellence across multiple service locations. Responsibilities include overseeing client service operations, collaborating with teams, and contributing to continuous improvement projects.