Are you passionate about delivering outstanding service and solving problems before they become roadblocks? As a Client Services Administrator, you’ll play a vital role in supporting our ADIs and internal teams, ensuring a seamless experience for our learners. Your mission will be to protect the customer journey by swiftly resolving internal issues that could disrupt bookings or hinder a student’s progress. By collaborating with multiple departments and tackling complex challenges, you’ll help maintain the high standards of service our customers expect and deserve.

About the Client Services Administrator:

• Support the ADIN team with queries from driving instructors and students alike.
• Collaborate with internal departments (e.g., Sales, ADIN, Cex) to resolve complex issues and escalate when necessary.
• Provide administrative support to business by assisting with ad-hoc tasks as needed.
• Deliver exceptional customer service, ensuring professionalism, empathy, and efficiency when handling inquiries
• Coordinate lesson bookings, adjustments, cancellations, and rescheduling promptly.
• Liaise closely with driving instructors to ensure timely delivery of lessons.
• Communicate changes or special requests from students promptly to instructors.
• Maintain accurate and real-time records of instructor schedules and availabilities.
• Proactively identify booking-related issues, providing timely solutions.
• Handle complaints professionally, escalating issues when required.
• Maintain accurate documentation for compliance and internal auditing purposes.
• Participate in meetings or training sessions to enhance service quality and administrative efficiency.

What are we looking for?

• Clear Communicator: Strong verbal and written communication skills, adaptable to suit diverse customer needs.
• Problem-Solver: Quick, logical thinker with a proactive approach to resolving queries.
• Empathetic and Positive: Able to address customer concerns with empathy and a helpful attitude. Demonstrated ability in phone etiquette and customer support
• Organised and Multitasking: Skilled at handling multiple systems and ongoing interactions.
• Team-Oriented: Collaborative, with a strong work ethic to meet targets and maintain high standards.

What can we offer you?

• Salary of £24,100 per annum
• 37.5 hour week with hybrid work of 3 days in the office and 2 at home
• Holidays: 25 days per calendar year (plus public holidays)
• Holiday Purchase Scheme: Option to buy up to 5 additional days and carry over unused leave
• Birthday Off: Enjoy a day off on your birthday
• Enhanced Maternity & Paternity Leave: Enhanced leave and pay
• Pension Scheme: Company pension contributions
• Life Assurance: Coverage of 4x your basic salary
• SmartHealth GP Service: Access to online/telephone GP consultations and referral services
• Employee Assistance Program: Free counseling sessions and support
• Perkbox Benefits Platform: Discounts on wellbeing services, gym memberships, and retail vouchers
• Cycle to Work Scheme: Save on a new bike while commuting sustainably
• Tech & Home Scheme

Job Types: Full-time, Permanent
Pay: From £24,100.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 25/07/2025
Reference ID: JulyCS

Please refer the Job description for details