ABOUT US.

Here at Mystery Shoppers Ltd (MSL), we are on a mission to improve customer experiences all over the UK. We help our clients to understand what they can do to create lots of happy customers by testing their services.
Now before you get too excited, we don’t just spend our time shopping all day! Here at Mystery Shoppers HQ, we work behind the scenes to arrange for members of the public who have signed up with us as mystery shoppers, to go to our client’s locations (banks, shops etc.) at the right time, and once they’ve spent some time interacting with staff, they fill in their feedback questionnaire. We then read through it to make sure it’s of good quality before we submit it to the client and provide them with ways in which they can improve.
We work in all industries and have carried out all sorts of types of mystery shopping, from classic burger orders to lengthy mortgage applications. Anywhere a customer experience exists, whether in person, on the phone or online, you will find us providing feedback!
We are a medium-sized, family-run business and have been going for over 30 years! Our HQ is in Holsworthy, Devon.
Our company values are really important to us all, and you will see them in how we treat our clients, our shoppers and each other. They are as follows; Trust; Teamwork; Continuous Improvement; Innovation; Quality; Accountability; Ownership and Passion. Our teams are hugely important to us, and we will happily provide testimonials.
We’re currently looking for someone to join one of our Client Services Teams on a temporary basis until the end of December 2025. The team is one of 10 teams at MSL; each team works within a few set industries, to become a specialist team for that industry for our clients.
As part of the role, there may be occasional travel to meet clients and auditors in different locations across the UK. This could involve long days or overnight stays, but typically no more than a couple of times a month on average.

KEY SKILLS REQUIRED:

Great communication skills.
Strong organisational skills and an ability to manage your own workload within set time frames.
Good attention to detail and be able to demonstrate good levels of spelling and grammar.
Strong IT skills including Word and Excel.

NEED TO KNOWS:

Office hours are 9-5 Monday to Friday (later/earlier starts/finishes are always considered).
28 days’ holiday including 8 bank holidays plus 5 days extra paid leave (pro rata for part-time staff).
Contractual sick pay included.
6-month probationary period.
Subject to satisfactory DBS and ID/credit check
Job Types: Full-time, Temporary
Contract length: 5 months
Pay: £10.10-£12.30 per hour
Expected hours: 37.5 per week

Benefits:

• Additional leave
• Casual dress
• Company events
• Flexitime
• Gym membership

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In perso

Selecting appropriate mystery shoppers from our panel of over 350,000 shoppers!
Briefing the mystery shopper via phone and email on what to do, chatting to them and making sure they understand.
Supporting the mystery shoppers until they’ve completed the tasks.
Looking at completed assessment forms and ensuring they are corrected for spelling, grammar and accurate answers.