WHAT WE NEED FROM YOU FOR US TO CONSIDER YOUR APPLICATION:

• A cover letter/email that responds to the Cover Letter Requirements (see below).
• Your up-to-date CV / Resume ideally with employment referees from your line manager and/or business owner.
• Any other supporting documentation you feel is applicable.

COVER LETTER / EMAIL REQUIREMENTS

• We want to understand where your abilities / knowledge is now, so rate your skills for the following programs / tools (1 = very low, 10 = very high) for each:

Note: A low score will not exclude you — we want honesty (You’re welcome to add notes if you wish.)

• Apple Mac OS
• Mac Mail
• Adobe Acrobat Pro
• Microsoft Excel
• Microsoft Word
• Xero
• Dropbox
• Servers & Backup files
• Web Browsers & Search Engines
• CRM (Customer Relationship Management) software
• Let us know of other potentially useful programs you are proficient with
• Explain how you prefer to be trained: what helps you learn, retain, and apply new knowledge best?
• State the number one thing that interests you about this opportunity
• Tell us how we would know you are reliable, punctual, and reliable — yes, we repeated “reliable” on purpose, because it matters that much to us!
• Advise whether you prefer the Morning or Afternoon position

If you are confident you meet the selection criteria — and want to join a business that values what you bring as a person as much as your technical skills — we’d love to hear from you.
Job Type: Part-time
Pay: $28.00 – $36.00 per hour
Expected hours: 25 – 30 per week

Benefits:

• Employee discount

Application Question(s):

• Before sending us your application, have you included a cover letter that specifically addresses the questions outlined in the job ad?

Note: We cannot consider your application without it.

Work Authorisation:

• Australia (Required)

Work Location: In perso

As an experienced Client Services Administrator who has succeeded in a very busy environment, you will bring many of the attributes required to thrive here:

• Efficiency – handle large volumes of tasks
• Effectiveness – prioritise & re-prioritise as required
• Level-headedness – maintain composure under pressure
• Structured – preference to follow proven systems
• Initiative – capacity to improve systems
• Service Orientation – belief that customers are the reason a business exist

THE ROLE

There are 2 part-time positions available (approx. 25 hours per week):

• Morning shift: 8am – 1pm, Mon–Fri
• Afternoon shift: 12pm – 5pm, Mon–Fri

As an experienced Client Services Administrator who has succeeded in a very busy environment, you will bring many of the attributes required to thrive here:

• Efficiency – handle large volumes of tasks
• Effectiveness – prioritise & re-prioritise as required
• Level-headedness – maintain composure under pressure
• Structured – preference to follow proven systems
• Initiative – capacity to improve systems
• Service Orientation – belief that customers are the reason a business exists

WITH COMPREHENSIVE TRAINING, YOUR RESPONSIBILITIES WILL EVOLVE TO INCLUDE:

• Greeting and assisting walk-in & phone-in customers
• Asking the right questions to understand customer needs
• Providing quality print advice & products
• Entering electronic and manual data with accuracy
• Creating new customer profiles in our industry-specific CRM
• Processing, tracking and monitoring print jobs through to completion
• Liaising & ordering with trusted suppliers
• Updating job progress data & advising customers
• Assisting in the creation of accurate & competitive quotes
• General office duties (tidying, ordering stationery, etc.)
• Helping with manual (and sometimes repetitive) print finishing tasks, e.g. envelope stuffing, collating, bundling, magnet application, guillotining, binding, and more