Client Services Advisor at Anglicare Southern Queensland

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Operations, Rapport Building, Empathy, Microsoft Office, Data Entry, Client Confidentiality, Time Management, Stakeholder Liaison, Case Management

Industry

Hospitals and Health Care

Description

About us For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion. At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you’re needed. Belong right here. The Role Anglicare’s Client Service Centre is the first point of contact for our clients, carers, and community stakeholders. We operate a highly efficient and busy call centre whilst priding ourselves on delivering exceptional customer service on every call. We are looking for three Full Time Client Service Advisor to join our team on a permanent basis in Eight Mile Plains. This is the perfect opportunity for someone with a call centre background who is looking for a fast-paced & fulfilling community engagement role, who is also looking for the flexibility of office and home based work with an 80/20 WFH option. Your role in supporting Anglicare will include: * Acting as the first point of contact for elderly and vulnerable clients of Anglicare. * Liaising with medical centre, hospitals, and other stakeholders to set up in home support services. * Connecting prospective clients with services such as Personal care, Domestic support, and many other in-home supports. * Assisting clients in other areas of the community with general queries around You Be You Foster care and Mental Health and First Aid Inquires. * Liaising with My Aged care and other government agencies to effectively manage client referrals. * Most importantly you will establish a connection with our clients through a personalised and positive customer experience that reflects the Anglicare brand of Love, Care Hope and Humility. What you will bring to the role: * This is a high-volume, fast-paced call centre role that manages both inbound and outbound calls. Our successful candidate will offer a professional and caring nature whilst delivery exceptional customer service on every call. * Call Centre experience is advantageous. * Customer service and strong rapport building skills are essential, and only candidates with Customer Service experience should apply. * Ability to work with minimal direct supervision, including managing your time and workflow each day. * An ability to empathise with our clients and their families around the challenges they may be facing each day * Intermediate Microsoft Office; strong alpha-numeric data entry skills and exceptional level of accuracy * Dedicated to maintaining client confidentiality and privacy and working consistently within professional boundaries * A current National Police Check (or willingness to obtain) Why you’ll love working with Anglicare Southern Queensland * Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row. * Know your role is making a real difference supporting Queenslanders in need. * Value-driven organisation rooted in Love, Care, Hope & Humility. * Flexible Working Environment and work from home possibilities. * Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550). * Novated Lease – pay for your car and running costs with pre-tax dollars! * Corporate Health Insurance Discounts with Bupa and Medibank. * Benefits App – discounts and cash back at retailers (Woollies, Big W, Myer & much more!). * Referral App – $1 for each time you share job and up to $300 for a successful referral. * Wellbeing App – Mental, Physical and Financial wellbeing support. * JB HiFi Friends & Family Discount * A culture of recognition with our Annual People Awards. * 24/7 Employee Assistance Program & Pastoral Care Support. Interested? Click apply and send us your current resume. For further information please contact dwalsh@anglicaresq.org.au Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position. Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTQIA+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.

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Responsibilities

Act as the first point of contact for elderly and vulnerable clients, managing inbound and outbound calls to connect them with in-home support services. Liaise with medical centers, hospitals, and government agencies like My Aged Care to effectively manage client referrals.