Job Title: Client Services Advisor
Hours of Work: Between 8.00am – 6.00pm Monday – Friday 7.25 hours per day on a rota basis (36.25 hours per week).
Salary: £24,650
Location: Flexible around our 8 offices
Reports to: Chief Operating Officer

SUMMARY:

We are a leading “Top 200” Law Firm and provider of wealth management services, based in Lincolnshire and across the Midlands. Established in 1856, we are considered to be one of the oldest law firms in the UK.

QUALIFICATIONS

Essential

• 5 x GCSE Passes at grade C or above.

KNOWLEDGE

Essential

• Proficient user of Microsoft Office.
• Previous experience in a client facing role.

Desirable

• Previous experience within a Legal Practice.

SKILLS

Essential

• Ability to work under pressure and to tight deadlines.
• Structured and organised.
• Excellent interpersonal and communication skills.

THE ROLE:

We are seeking to recruit a positive, friendly and enthusiastic individual to join our newly created Client Services team as a Client Services Advisor. The ideal candidate will have the ability to build a rapport with our clients, convert enquiries into new business and always deliver excellent client service.

KEY DUTIES AND RESPONSIBILITIES:

• Deal with new enquiries coming into the business via telephone, email, website etc.
• Capturing data and recording all enquiries on the new enquiries system.
• Ensure that all enquiries are dealt with inline with our internal client service charter.
• Providing accurate estimates and cost information.
• Cross selling and upselling other services where possible.
• Deal with enquiries regarding existing wills and deeds.
• Any other ad-hoc duties.