Overview:
The Wisconsin Foundation and Alumni Association (WFAA)*, the private fundraising and alumni relations organization for UW-Madison, is recruiting for a Client Services Analyst (Help Desk) to join the Technical Services & Support Team.The Client Services Analyst is a key member of the IT support team, serving as a first point of contact for end users seeking assistance with endpoint devices, collaboration tools, and IT systems. This role focuses on triaging and resolving routine technical issues, escalating more complex problems to senior analysts, engineers, or specialized teams as needed. In addition to day-to-day support, the analyst assists with endpoint deployments and contributes to basic security and compliance tasks. The ideal candidate is customer-focused, detail-oriented, and eager to grow their technical skills in a fast-paced support environment. This is a hybrid position that will require you to work on-site in our Madison, WI office location at least two days weekly.

Please refer the Job description for details