• Can you ensure a seamless customer experience by being accurate and efficient?
• Are you interested in a customer facing, IT support role until August 2026?
• Do you have outstanding written and verbal communication skills?

Te Herenga Waka - Victoria University of Wellington is currently recruiting for a role as a Client Services Analysts on a full-time, fixed-term basis until August 2026 to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions.
The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.

Key Responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.