Client Services Analyst

at  Victoria University of Wellington

• Location: Kelburn
• Type: Contract
• Post Date: Thu Aug 22 02:27:54 2024
• Ref: 1862
• Do you have with strong written and verbal communication skills?
• Have you been looking for a full-time, fixed-term basis until December 2024?
• Are you passionate about providing excellent customer service and interested in working with a wide variety of clients?

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Client Services Analyst on a full-time, fixed term basis until December 2024 to join the Service Desk team which is part of Te Tai Matihiko - Digital Solutions. The role will be responsible for providing excellent customer service via telephone, email and webchat to university staff and students.

Key responsibilities:

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams, both within and outside of Te Tai Matihiko - Digital Solutions, to ensure a seamless customer experience.
• Accurately record all job details in call logging software (Alemba Service Manager), ensuring sufficient details are recorded to ensure any follow up action that may be required is able to be undertaken in an efficient manner.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.