Client Services Assistant at L&E Research

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Leadership, Team Support, Operational Oversight, Technology Support, Inventory Management, Communication, Safety, Mentorship, Logistics, Microsoft Office, Adaptability, Troubleshooting, Customer Service, Hospitality, Project Management

Industry

Market Research

Description

The Client Services Assistant (CSA) at L&E Research is a critical support and leadership role within our on-site market research operations. As the right hand to the Client Services Manager (CSM), the CSA ensures our facilities are prepared, our projects run smoothly, and our team members are supported in delivering exceptional client experiences. This role is ideal for individuals who thrive in fast-paced, hospitality-driven environments and are ready to step into a leadership capacity while remaining hands-on with daily operations. The CSA helps bridge the gap between frontline execution and facility oversight – Playing a vital part in maintaining L&E’s commitment to "Extreme Client Service." Whether supporting room setups, training team members, handling logistics, or stepping in for the CSM when needed, the CSA is essential in driving operational excellence and ensuring client satisfaction. This role is a strong stepping stone to further advancement within L&E's facility leadership track. Job Responsibilities Leadership & Team Support Act as Assistant Manager in the absence of the CSM with minimal support Coordinate the onboarding and development of new CSRs Serve as a mentor and example to the Client Services team, maintaining professional and service standards Support the CSM in reinforcing current policies and procedures with CSRs Operational Oversight Ensure daily facility readiness including cleanliness, room setup, and material preparation Support project execution including food orders, client needs, and cleanup Collect information for and help build the Day of Needs for each project Maintain the project workbook with current study details and ensure the Nightly Report is completed Technology & Maintenance Support Monitor technology such as printers, projectors, AV systems, and streaming platforms Report issues and assist in basic troubleshooting of equipment to reduce disruptions Oversee shipping logistics and FedEx supply management Inventory & Supplies Management Assist the CSM in maintaining inventory levels and ordering supplies Ensure proper stocking of client rooms, kitchen, and facility materials Execute shopping trips for project needs using personal vehicle (mileage reimbursed) Reception, Communication, & Safety Cover reception desk; Greet guests and direct visitors Answer and route calls professionally; Help monitor guest entry for safety Secure valuables, report suspicious activity, and maintain a clean and safe environment Required Qualifications & Soft Skills Previous experience as Sr. CSR or equivalent mentorship and service experience Full-time availability with flexibility in schedule Valid driver’s license, insurance, and transportation (exceptions may apply by location) Strong written and verbal communication skills Familiarity with Microsoft Office (Word, Excel, Teams), cloud storage (OneDrive), and general office tech Ability to stand for extended periods on hard flooring, and to lift, carry, and move items weighing up to 25 pounds. You must also be able to conduct manual tasks without interference Demonstrates adaptability and a strong aptitude for learning and leveraging new technologies, including emerging AI tools, to enhance efficiency and insight Preferred Knowledge, Skills, & Abilities Prior supervisory or mentorship experience in a Client Services, Retail, or Hospitality role Demonstrated ability to lead others and manage small teams or shifts

Responsibilities

The Client Services Assistant supports the Client Services Manager by ensuring facilities are prepared and projects run smoothly. They also mentor team members and oversee daily operations to maintain high client service standards.