Client Services Associate at Carrier

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Analytical Thinking, Relationship Building, Sales Support, Order Management, Communication, Problem Solving, Team Collaboration, Attention to Detail, Cultural Awareness, Salesforce, SAP, ERP Systems, Logistics, Customer Advocacy, Administrative Tasks

Industry

Wholesale Building Materials

Description

The Client Service Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Food, Consumer & Industrial, and Life Science customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role has the following responsibilities: Duties include, but are not limited to: Account Set Up & Management relating to: Customer Relationship Management & ERP database maintenance. Coordinate with Sales, Finance, and customer to enter appropriate account information. Follow screening process for new accounts. Order Support Prepare quotes based on customer request. Enter Order into ERP system and collaborate with Operations department to source product. Respond to customer enquiries received via emails, and cases within the allocated first response and resolution time. Phone support – field inbound calls regarding customer inquiries and orders. Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments. Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication. Customer & Product Support Troubleshoot logistic, product and procedural issues. Act as a customer advocate to ensure timely delivery and engage in customer complaint process. Actively participate with Client Services team to establish processes and improve efficiency. Prepare daily Sales Reports regarding open/shipped and backlog orders. Proactive Outbound Follow Up Communication Support program/project compliance Prepare data of shipped orders with contact information and send for transactional survey on a weekly basis. Revenue generating calls to existing customers (relationship calls) Information gathering. The ability to talk to our customers and learn about their business. Lead qualification and follow up with Sales. Return Materials Authorization for post-sale services. General administrative tasks. Office management related activities. · Complete projects with little supervision and/or direction. · Other tasks as assigned. · QUALIFICATIONS Bachelor’s degree/Diploma or work related experience Minimum 2 years of experience in Client/Customer Service role or similar Salesforce, SAP and other ERP system knowledge desired Excellent verbal and written communication in Japanese language required to clearly convey ideas, concepts, and processes that are tailored to the audience. Cultural awareness and acceptance Desire to grow within department Attention to detail. Adaptable and accepting of change Desire to grow within department Language: Intermediate English and native Japanese, both written and spoken. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.

Responsibilities

The Client Services Associate is responsible for providing customer care and support to Sensitech’s clients, including account management, order support, and customer inquiries. The role involves collaboration with various departments to ensure timely deliveries and effective communication.