Client Services Associate at F&M Investment Services

Kannapolis, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Client service, Time management, Organizational skills, Attention to detail, Communication skills, Microsoft Office, Problem solving, Data entry, Record keeping, Financial services knowledge, Regulatory compliance, Interpersonal skills, Confidentiality, Scheduling

Industry

Investment Management

Description

Description POSITION SUMMARY Under general supervision and following established policies and procedures, the Client Services Associate provides administrative and client service support to the Financial Advisor and Sr. Client Services Associate. This role supports daily operations, assists with routine client service needs, and helps ensure an efficient and professional client experience within F&M Investment Services in partnership with LPL Financial. This position is designed as a developmental role with the opportunity to gain knowledge of the financial services industry and assume increased responsibilities over time. REPORTING STRUCTURE This role reports directly to the Financial Advisor, with day-to-day direction and workflow oversight provided by the Sr. Client Services Associate. Requirements PRIMARY DUTIES AND RESPONSIBILITIES Including, but not limited to, the following: Administrative & Office Support Provide day-to-day administrative support to Sr. Client Services Associate and Financial Advisor. Answer phones, greet clients, and assist with general office coordination and lobby management. Schedule and confirm client appointments, meetings, and reviews. Organize and maintain files, paperwork, and documentation. Client Service Support Assist with routine client inquiries and direct more complex requests appropriately. Support the new account opening process by preparing and organizing required paperwork. Follow up on assigned client service items to ensure timely completion. Advisor & Team Support Assist in preparing materials for client meetings and account reviews. Help coordinate client seminars, events, and outreach efforts. Maintain contact management systems and client lists. Operational Support Follow established procedures to ensure accuracy and completeness of documentation. Assist with internal tracking, reporting, and task follow-up as directed. Team Collaboration Provide support to the Sr. Client Services Associate and serve as backup when needed. Work with internal teams and external partners, including LPL Financial. Compliance & Risk Awareness Comply with all regulatory requirements, including Bank Secrecy Act (BSA), Anti-Money Laundering (AML), USA Patriot Act, and privacy regulations. Maintain confidentiality and accuracy in all client-related activities. Additional Responsibilities Perform other duties as assigned. REQUIRED EXPERIENCE, SKILLS AND KNOWLEDGE Education/Experience Education: High school diploma or equivalent required; additional coursework in business administration or administrative support preferred. Experience: Previous administrative experience required; two years of financial services or sales support experience preferred. Licensing: Not required, but considered a strong plus: Series 7, Series 63, Series 6, SIE, or insurance license. Skills/Specialized Knowledge Strong organizational and time management abilities, with the capacity to handle multiple priorities effectively. Excellent attention to detail and accuracy in all documentation and client interactions. Professional interpersonal skills with the ability to represent F&M Investment Services (and F&M Bank) positively in client and public settings. Strong communication skills, both verbal and written. High level of professionalism, confidentiality, dependability, and integrity. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Solid administrative skills, including filing, phone handling, and general office coordination. Working knowledge of the financial services industry and general understanding of Bank products and services. Ability to work independently while contributing effectively to a collaborative team environment. Strong problem solving skills with the ability to identify and escalate issues appropriately. Enthusiasm for community involvement and building positive client relationships. OTHER Behavior: Promote and adhere to the Bank's mission, vision, and core values. Must maintain positive working relationships with internal and external stakeholders. Safety: Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others. Must be committed to a high standard of safety and be willing to comply with all safety laws and all of the Bank’s safety policies and rules. Attendance: Must maintain regular and acceptable attendance at such level as is determined in the Bank’s sole discretion. Must be regularly available and willing to work at such hours per day or week as the Bank determines are necessary or desirable to meet its business needs. Must be available and willing to work such weekends and holidays if the employer determines that it is necessary to do so in order to meet its business needs. Travel: Must be available and willing to travel to such locations and with such frequency as the Bank determines is necessary or desirable to meet its business needs. Regulatory Compliance: Be knowledgeable and comply with all regulations, policies and procedures relating to the Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, Privacy Act and how to recognize and report suspicious activity. Failure to comply with all components of these Acts could result in personal, civil money penalties and/or criminal prosecution. Civic Activities: Participate in civic activities to assist in growing the local community, while enhancing the visibility of the Bank. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Also, this position description is not an employment agreement or contract. Management has the exclusive right to alter this description at any time without notice.

Responsibilities

The Client Services Associate provides administrative and operational support to the Financial Advisor and senior team members. Responsibilities include managing client appointments, preparing meeting materials, and ensuring accurate documentation for account services.