Client Services Associate (Facility Services) at SPS-North America

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

18.5

Posted On

05 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Maintenance, Repairs, Inspections, Equipment Safety Checks, Vendor Coordination, Mailroom Operations, Office Setups, Furniture Assembly, Cleaning, Organizational Skills, Communication Skills, MS Office Suite, Shipping Procedures, Problem-Solving Skills, Manual Dexterity

Industry

Outsourcing and Offshoring Consulting

Description

Job Title: Facilities Services Associate Reports To: The Facilities Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Facilities Services Associate provides exceptional office and facilities services. The primary function of the role is to work in facility services with additional support for mail tasks such as scan, sort, log and distribute incoming mail to end users, process, and ship outgoing mail. This position will work together with the Facilities Manager to ensure safety and cleanliness to help guarantee a great working environment for all. This position will also oversee repairs and maintenance required for simple fixes, or report more complex problems. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Deliver 5-star customer service and maintain professionalism in all interactions. Perform general office maintenance, repairs, inspections, and equipment safety checks. Coordinate and oversee vendor services, office equipment, and supply replenishment. Manage mailroom operations: receiving, sorting, distributing, and shipping packages. Handle office setups, furniture assembly, moves, and conference/meeting room preparations. Support and maintain breakrooms, pantries, kitchens, and business service areas. Perform cleaning and upkeep tasks or coordinate vendor support as needed. Monitor office supplies and place orders to maintain adequate stock. Provide reception/concierge coverage and assist with sensitive inquiries. Train and guide back-up staff on policies and procedures. Proactively seek opportunities to support employees and improve services. Competencies: Strong verbal and written communication skills in English. Excellent customer service and organizational skills. Proficient in MS Office Suite and familiar with MFD equipment. Knowledge of shipping/receiving procedures and related documentation. Ability to multitask, work independently, and complete projects accurately. Skilled in selecting proper packing methods/materials and validating packing slips. Qualifications: High school diploma or equivalent (required); 1+ years’ work experience preferred. Strong organizational, time management, analytical, and problem-solving skills. Excellent written and verbal communication skills. Proficient with or able to learn computer-based systems. Professional appearance, attitude, and adherence to company policies and procedures. Flexibility to work assigned hours as determined by manager. Physical Demands: Requires frequent walking, standing, bending, kneeling, and sitting for extended periods. Regular lifting, carrying, and moving of packages up to 60 lbs. (with cart) and 40 lbs. or more frequently. Fine and gross motor skills, with manual dexterity for operating office equipment. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $18—$18.50 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The Facilities Services Associate provides exceptional office and facilities services, ensuring safety and cleanliness in the working environment. This role includes managing mailroom operations and overseeing repairs and maintenance tasks.