Client Services Associate at Freeman's | Hindman

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Skills, Communication Skills, Interpersonal Skills, Client Service Orientation, Detail-Oriented, Multitasking, Time Management, Microsoft Office Proficiency, Professionalism, Discretion, Follow-Up, Motivation, Team Collaboration, Problem Solving, Adaptability, Customer Interaction

Industry

Artists and Writers

Description

Description Company Culture At Freeman’s we believe that people are enriched and energized when they are surrounded with objects of significance and meaning. Freeman’s is one of the leading and fastest growing fine art auction houses in the U.S. Our values are evident in how we approach the marketplace, providing unmatched service, a focus on excellence, and holding the utmost respect for our clients and the items we steward. As a globally recognized brand, we conduct over 100 auctions each year for everything from contemporary paintings and fine jewelry to French furniture and rare books. With six salerooms in Chicago, Cincinnati, Denver, New York, Palm Beach, and Philadelphia, we stay locally relevant while passionately catering to our global sellers and buyers. Position Summary The Client Services Associate plays a vital role in supporting and enhancing Freeman’s reputation as a full-service auction house dedicated to exceptional client satisfaction. This front-office administrative position serves as a primary point of contact for a diverse client base, managing day-to-day inquiries and ensuring a seamless client experience. The role works closely with Specialists and Department Coordinators, as well as the Bid, Property, Consignment, and Accounting Departments. Through daily interactions with clients and colleagues, Client Services supports and represents the Freeman’s brand with professionalism and care. Key Responsibilities Ensure the front office opens on time and is fully prepared for daily operations. Answer incoming calls and assist clients directly or route inquiries to the appropriate team member. Handle and/or direct inquiries related to bidding, invoices, payments, sales tax, shipping, post-sale offers, and potential consignments. On auction days, assist in-person bidders with paddle registration, absentee bids, and telephone bid requests. Process payments for walk-in clients. Schedule, manage, and monitor all client appointments. Coordinate property pick-ups and ensure items are prepared for timely release. Assist clients with condition report requests for upcoming auctions. Guide clients in navigating the Freeman’s website. Coordinate same-day courier services as needed. Support special events and auctions as required. Staff all previews when property is on display in the gallery. Manage office supply inventory for staff. Maintain a clean, organized, and professional conference area for client meetings, consignments, and pick-ups. Receive and distribute daily mail. Other duties as assigned. Education & Experience Associate’s or Bachelor’s degree preferred. 2–3 years of relevant administrative or concierge-level experience; experience in the arts or auction industry is highly desirable. Excellent interpersonal and communication skills, both in person and by phone. Strong client-service orientation with a polished, professional demeanor. Proven administrative skills with the ability to respond effectively to client and colleague inquiries. Availability to work on-site Monday through Friday. Skills Exceptional organizational, communication, and interpersonal skills. Strong client service orientation with professionalism and discretion. Detail-oriented with excellent follow-up, multitasking, and time management abilities. Proficient in Microsoft Office applications (e.g., Word and Excel). Able to thrive in fast-paced environments, work under pressure, and meet strict deadlines. Highly motivated and eager to contribute to a dynamic team. Values Excellence: Setting the standard in auction and appraisal services through expertise and meticulous attention to detail. Integrity: Upholding honesty and transparency in all interactions with clients, partners, and colleagues. Judgment: Incorporating experience, empathy, and integrity to always deliver client centric decisions and actions that uphold our brand. Collaboration: Working together with our team and clients to achieve shared goals and exceed expectations. Responsiveness: Delivering timely and tailored solutions to meet the unique needs of every client. What We Offer 401(k) Retirement Savings Plan with Company Match. Comprehensive Health Coverage – Choose from Medical, Prescription Drug, Vision & Dental Plans (PPO & HDHP options available). Generous Paid Time Off. 11 Paid Holidays – Enjoy 11 company-paid holidays throughout the year. Extended Holiday Office Closure. Up to 12 Weeks of Fully Paid Parental Leave. Company-Paid Short Disability Insurance. Company-Paid Group Life Insurance. Employee Assistance Program (EAP). Flexible Spending Account (FSA). Physical Needs Perform light physical tasks, including lifting and moving items such as boxes, files, and other materials up to 20 pounds, unless otherwise specified. Operate standard office equipment proficiently, including phones, computers, copiers, and other commonly used devices or software applications. Communicate clearly and effectively, both verbally and in writing, with internal teams and external contacts; sufficient hearing is required for routine interactions. Understand and accurately process written materials and documentation. Work efficiently in a traditional office environment, including extended periods of sitting, with the flexibility to adapt to various work settings as needed. Freeman’s is an Equal Opportunity Employer. We welcome applicants from all backgrounds. Duties listed are a guide and may evolve as the role grows.

Responsibilities

The Client Services Associate is responsible for managing day-to-day client inquiries and ensuring a seamless client experience. This includes assisting clients with bidding, payments, and coordinating property pick-ups.