Client Services Associate at Lympha Press

Chadds Ford Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Time Management, Computer Proficiency, Medical Records Management, Patient Engagement, Order Processing, Team Collaboration, Documentation, Insurance Knowledge, DME Experience, Problem Solving, Customer Service, Attention to Detail, Adaptability, Proactivity, Interpersonal Skills

Industry

Medical Equipment Manufacturing

Description

Description Essential Functions: · Collaborate closely with the Client Services Specialist to streamline and support the order processing workflow. · Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain outstanding paperwork. · Perform patient intake, ensuring accurate and timely documentation of medical necessity information in the system. · Request, review, and document pertinent medical records from physician offices to ensure all necessary information is collected. · Maintain clear and effective communication with internal team members to ensure smooth operations and resolution of any issues. · Participate in traditional and e-learning programs · Work effectively with other company employees, managers, and departments. · Perform all job functions with Company Mission, Vision, and Goal Statements in mind. · Perform other duties as assigned. Requirements Job Requirements and Qualifications: Education, Certificate and Licensure High school diploma or general education degree (GED). Physical Demands · Prolonged periods sitting at a desk and working on a computer. · Must be able to lift up to 10 pounds at times. · Ability to occasionally stand, walk, reach with hands and arms, and bend or stoop as needed. · Regular use of hands/fingers to operate computer keyboard, mouse, and office equipment. · Ability to see and read information on computer screens and documents. Other Requirements · Must possess excellent verbal communication skills with a strong emphasis on being polite, friendly, helpful and courteous with all internal and external stakeholders. · Must have the ability to demonstrate effective time management skills while working independently with minimal supervision. · Must demonstrate proficient ability and practical knowledge of computers, software, and other office equipment. · Knowledge of insurance guidelines; DME (Durable Medical Equipment) experience is a plus. · Additionally, the applicant is expected to demonstrate the ability to quickly acquire knowledge of departmental program structure (Mission, Vision, and Goal Statements) and department policies and procedures. · Must demonstrate proficiency and productivity in a fast-paced environment with unscheduled interruptions while maintaining acceptable judgment, responsibility, and assumption for decisions, consequences, and results.

Responsibilities

The Client Services Associate will collaborate with the Client Services Specialist to support order processing and perform patient intake. They will also maintain communication with internal teams and assist with follow-up tasks.