Client Services Associate at Lympha Press

Chadds Ford Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Intake, Coordination, Documentation, Medical Records, Workflow Streamlining, Operational Efficiency, Communication, Time Management, EMR Systems, Medical Billing, DME Experience, Insurance Guidelines, Problem-solving, Organizational Skills, Attention to Detail

Industry

Medical Equipment Manufacturing

Description

Description POSITION HIGHLIGHTS • Competitive salary with benefits • Full-time, Monday through Friday schedule • Medical, dental, vision & 401(k) • Paid Time Off • Opportunity to support patient care and operational excellence • Mission-driven healthcare organization improving patient outcomes through DME solutions ROLE SUMMARY The Client Service Associate provides critical support to the Client Services Team by performing patient intake, coordinating with prescribers, and ensuring accurate and timely documentation of medical records. This role helps streamline workflows, ensures operational efficiency, and supports timely patient care. You will collaborate closely with internal teams and patients, handle multiple tasks in a fast-paced environment, and maintain clear communication throughout the process. This is a full-time, in-office position with Monday through Friday hours. KEY RESPONSIBILITIES • Collaborate with the Client Services Team to support and streamline order processing workflows • Assist with follow-up tasks, including patient engagement calls and coordinating with prescribers to obtain required documentation • Perform patient intake, ensuring accurate documentation of medical necessity information in the system • Request, review, and document pertinent medical records from physician offices • Maintain clear communication with internal team members to ensure smooth operations and issue resolution • Participate in traditional and e-learning programs for ongoing training and professional development • Work effectively with other employees, managers, and departments • Perform all job functions in alignment with the company’s Mission, Vision, and Goal Statements • Perform other duties as assigned Requirements • High School Diploma or GED required • Strong verbal communication skills; polite, friendly, helpful, and courteous with all internal and external stakeholders • Ability to manage time effectively, work independently, and handle multiple tasks in a fast-paced environment • Proficient with computers, office software, and equipment; familiarity with EMR systems, medical billing, or DME experience is a plus • Knowledge of insurance guidelines and experience with Durable Medical Equipment (DME) preferred • Ability to quickly acquire knowledge of departmental program structure, policies, and procedures • Demonstrates professionalism, sound judgment, and accountability when handling tasks and interruptions SKILLS & COMPETENCIES • Strong organizational and time management abilities • Ability to manage multiple priorities and interruptions • Effective communication and collaboration skills • Attention to detail and accuracy • Problem-solving and decision-making capability SUPERVISORY FUNCTIONS • This position has no supervisory responsibilities ABOUT LYMPHA PRESS Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems. Our team focuses on operational excellence, patient-centered care, and delivering trusted therapy solutions. Our mission is simple: Because Life Can Be Better. Join Lympha Press and help make a difference for patients and healthcare providers every day. APPLY TODAY If you’re looking for an opportunity to support patient care, coordinate DME processes, and contribute to operational excellence in a mission-driven environment, we’d love to hear from you.

Responsibilities

The Client Service Associate supports the team by handling patient intake, coordinating with prescribers to obtain necessary documentation, and ensuring accurate and timely medical record documentation. This role focuses on streamlining workflows, ensuring operational efficiency, and supporting timely patient care delivery.