Client Services Associate at Marsh

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Administration, Technical Support, Life Insurance, Claims Processing, Underwriting, Communication Skills, Organizational Skills, Microsoft Office, Time Management, Process Improvement, Team Collaboration, Mentoring, Compliance, Record Keeping, Reporting

Industry

Insurance

Description

Company: Marsh Description: We are seeking a talented individual to join our Employee Health & Benefits team at Marsh. This role will primarily support Group Life claims and underwriting requests and will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office. In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the insurance life cycle. Working under the umbrella of operations you will help drive the standardisation of processes and procedures, including driving timely and accurate production/processing of queries relating to claims and underwriting. You will provide legally compliant work to clients/insurers and enter accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. We will count on you to: Maintain accurate and up-to-date client/member records and certificates of currency. Conduct peer reviews and participate in annual audit checks. Document business rules and processes for team use. Support client/member reporting and end-of-month reconciliations. Handle email and telephone enquiries professionally and efficiently. Suggest and participate in process improvements and system enhancements. Collaborate closely with Account Executives and contribute to a positive team environment. Provide mentoring and technical guidance to colleagues. Build and maintain effective working relationships with insurers, clients, and internal teams. Ensure compliance with relevant insurance legislation and company policies. Maintain professional development and adhere to quality and error avoidance standards. What you need to have: High School Certificate or equivalent. At least 3 years of experience in a similar client service or operational role, preferably within insurance claims or life insurance related fields. Strong understanding of life insurance products and relevant legislation. What makes you stand out: Excellent communication skills (verbal and written). Strong administration and organisational skills and experience. Sound knowledge of Microsoft office suite and a fast learner of other computerized systems. Ability to work under pressure and possess an understanding of the importance to meet deadlines through effective time management skills. Motivated self-starter focused on achieving results and able to work autonomously as well as be a team player. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Click here to return to the MMC Careers Site Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Responsibilities

The Client Services Associate will support Group Life claims and underwriting requests, ensuring accurate and timely responses to insurance transaction queries. The role involves maintaining client records, conducting peer reviews, and collaborating with Account Executives to enhance team performance.