Title: Client Services Associate
Location: London – Full-time, Office-Based
Working Hours: Monday–Friday, with potential for one remote day per week post-probation
Reports To: Client Services Manager
Salary: £25,00-30,000 pa

ABOUT US

At NADclinic, we’re proud to be an innovative, forward-thinking and truly transformational company that gives our clients the opportunity to ‘be their best self’. With a team of medical professionals specialising in nutrition, neurology and complementary therapies, we aim to improve psychological and physical health and performance. We do this through harnessing the unique power of essential and life-changing NAD+, a molecule that helps our cells produce energy, and which can mitigate the debilitating effects of ageing, illness and chronic conditions.

SKILLS AND ATTRIBUTES REQUIRED:

• Experience in a Customer Service environment
• Ability to provide exceptional service standards
• Strong organisational and administrative skills
• Proficient understanding of Microsoft packages (Windows, Excel, Outlook)
• A confident and clear communicator
• Excellent attention to detail
• Well presented with good written and spoken English
• Self-motived, enthusiastic team player

In addition to working within an exceptionally driven team and contributing to our client experience, we have a number of excellent benefits to reward you for your hard work.

• 20 days holiday (in addition to Bank Holidays)
• Paid company sick pay scheme
• Contributory Pension Scheme
• Employee Assistance Programme Service
• Health and Dental schemes after 1 year service
• Free Blood Test & Consultation by our clinic Doctor in your first week
• Free Infusion after passing your probation, and 1 every quarter (3 months) following this
• 50% Friends & Family Discount

Job Type: Full-time
Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Sick pay

Work Location: In perso

THE ROLE

With the launch of our brand-new Smart Pen, alongside the development of our ecommerce and B2B offering, this is the time to come on board the Client Services team at a company that genuinely strives to be the Best in Class.
The ideal candidate will live and breathe by delivering a premium 5-star customer service and able to ooze passion and enthusiasm about health and fitness.

KEY RESPONSIBILITIES:

• Client retention, both pro-actively and re-actively.
• Retaining clients who may have expressed an interest in cancelling their subscription by discussing what our product has to offer them based on their cancellation reasons.
• Drive revenue through strategic up-selling and cross-selling within existing and new contacts
• Contacting subscribers to recoup their failed monthly direct debits.
• Responding to high volumes of emails, telephone and WhatsApp enquiries
• Identify growth opportunities and proactively address potential client issues
  The ideal candidate will also be able to manage difficult conversations and take care of any negative feedback by proactively addressing this with the customer to ensure a positive outcome is reached.
  This varied role will also involve administration tasks such as processing freeze/cancellations/amendments, logging all client communication and activities.
  This role requires an individual able to work in a fast-paced environment with high levels of energy and resilience.