Client Services Associate, Oncology at BillionToOne

Union City, California, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

88812.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Communication, CRM Tools, Organizational Skills, Problem Solving, Customer Experience, Documentation, Collaboration, Attention to Detail, Time Management, Presentation Skills, Analytical Skills, Multitasking, Technical Knowledge, Customer Support, Teamwork, Spanish Proficiency

Industry

Biotechnology Research

Description

Ready to redefine what's possible in molecular diagnostics? Join a team of brilliant, passionate innovators who wake up every day determined to transform healthcare. At BillionToOne, we've built something extraordinary—a culture where transparency fuels trust, collaboration drives breakthroughs, and every voice matters in our mission to make life-changing diagnostics accessible to all. We don't just aim for incremental improvements; we strive to build products that are 10x better than anything that exists today. Our people are our greatest asset: talented scientists, engineers, sales professionals, and visionaries united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics. This is where cutting-edge science meets human compassion—every innovation you contribute helps remove fear of unknown from some of life's most critical medical moments. If you're driven by purpose, energized by innovation, and ready to help build the future of precision medicine, this is where you belong. We are looking for a Client Services Associate, Oncology to provide exceptional service and support to BillionToOne's customers. This role is part of a broader Client Services organization, and we are also hiring for similar positions within our Prenatal team. During the application, you’ll be asked to indicate which area you’re most interested in so we can best align your application. The Client Services Associate holds a pivotal role in the organization and will act as the face of BillionToOne for our customers including physicians, oncology clinics, auxiliary staff, and patients. The ideal candidate for this role is an ambitious and intelligent individual who is highly self-motivate The Client Services Associate is a full-time onsite position and reports to the Client Services Manager. Working hours are Monday - Friday, 8:00 AM to 5:00 PM PT. Responsibilities: Engage customers in a positive and courteous manner to resolve issues and deliver the best possible customer experience. Oversee and effectively respond to all types of communication in a professional and articulate manner: phone, email, and web inquiries from customers (physician offices), sales representatives, and patients. Handle a variety of inquiries, including questions about our technology, products, and services, status of test results, costs, billing, and insurance coverage. Keep precise and clear documentation of all communications and follow-up activities. Collaborate with our laboratory to ensure that client information is accurately maintained and help to ensure the timely delivery of test results. Contact physicians and other medical personnel to obtain missing information from test orders. Enter and qualify new customer information into CRM and LIMS systems. Identify issues and trends and collaborate with commercial leadership to develop best practices for internal and external processes. Participate in cross-functional projects that extend beyond routine responsibilities to contribute to building a world-class Customer Service organization. Represent the organization during intra-department meetings or All Hands meetings as needed. Qualifications: 1+ years of prior client-facing experience (diagnostic laboratory setting is a plus). 4-year college degree (or equivalent in experience). Experience with CRM tools (Salesforce, Zendesk, etc.) is a plus. Advanced organizational skills with the ability to handle multiple assignments simultaneously. Ability to work in a very fast-paced, demanding environment. Outstanding verbal, written, and presentation skills - ability to effectively tailor messages to different audiences. Passion for creating a delightful experience for internal and external customers. Ability to analyze complex situations independently and implement appropriate solutions. Nice-To-Haves: Proficiency or fluency in Spanish to effectively assist our diverse customer base and ensure a seamless patient and client experience. Benefits And Perks: Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients Open, transparent culture that includes weekly Town Hall meetings The ability to indirectly or directly change the lives of hundreds of thousands patients Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80% Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%) Supplemental fertility benefits coverage Retirement savings program including a 4% Company match Increase paid time off with increased tenure Latest and greatest hardware (laptop, lab equipment, facilities) Free daily on-site lunches provided from top eateries A variety of perks on campus (state of the art gym, restaurant) Free on-site EV charging (compatible with all EVs, including Tesla) At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) generous equity options offering, (3) corporate bonus program, on top of (4) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.). For this position, we offer a total compensation package of $88,812 per year, including a base pay of $73,920 per year. BillionToOne is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. For more information about how we protect your information, we encourage you to review our Privacy Policy. About BillionToOne BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA—a breakthrough that's already transformed the lives of over half a million patients worldwide. Our Impact: We've pioneered game-changing diagnostic solutions that are redefining industry standards. Unity Complete™ stands as the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. In oncology, our Northstar® liquid biopsy test uniquely combines treatment selection with real-time monitoring, giving oncologists unprecedented precision in cancer care. Our Growth: From $0 to $125 million in Annual Recurring Revenue in just four years. We've raised close to $400 million in funding, including a $130 million Series D round in June 2024, achieving a valuation of over $1 billion. This backing comes from world-class investors including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest. Our Recognition: Forbes recently named us one of America's Best Startup Employers for 2025, and we were awarded Great Place to Work certification in 2024—with an incredible 100% of our people reporting they are willing to give extra to get the job done. These honors recognize not just our innovation but the exceptional culture we've cultivated—one that remains authentically collaborative and transparent even as we've scaled. Our Future: Headquartered in Menlo Park with facilities in Union City, California, we're continuing to push the boundaries of what's possible in molecular diagnostics. Recent clinical outcomes data for Unity Fetal Risk Screen and new advances in cancer diagnostics prove we're just getting started. At BillionToOne, you'll join a diverse team of passionate innovators who believe that the best science happens when brilliant minds collaborate openly, think boldly, and never lose sight of the patients whose lives depend on our work. Ready to help us change the world, one diagnosis at a time? Learn more at www.billiontoone.com

Responsibilities

The Client Services Associate will engage with customers to resolve issues and ensure a positive experience. They will also manage communications, document interactions, and collaborate with the laboratory to maintain client information.