Client Services Associate at SPS-North America

Waltham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

18.25

Posted On

17 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Microsoft Office Suite, Organizational Skills, Multitasking, Office Equipment, Shipping Procedures, Receiving Procedures, Packaging Procedures, Independence, Professionalism, Time Management, Problem Solving, Written Communication, Verbal Communication

Industry

Outsourcing and Offshoring Consulting

Description

Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office and mail services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering of mail, shipping and receiving product and supplies to support onsite business service center, replenishing/organizing/ordering office supplies (pens, paper, toner), insuring copy/print machines are functional and stocked, serving as a backup to the front of office (reception/concierge), and providing light maintenance/cleaning. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. Duties and Responsibilities: Deliver 5-star customer service to all employees and guests. Receive, sort, log, and distribute incoming mail and packages; manage outgoing shipments. Maintain tracking records and serve as point of contact for mail and package inquiries. Monitor and restock office, pantry, and supply areas; submit work orders as needed. Operate and maintain multifunction devices, ensuring supplies and functionality. Support conference room and meeting setups, including catering or hospitality needs. Perform light maintenance, cleaning, and occupant move support when required. Keep service areas neat, organized, and well-stocked. Provide reception or concierge coverage as needed. Build professional relationships and deliver consistent, high-quality service. Competencies: Excellent communication and customer service skills. Proficient in Microsoft Office Suite. Strong organizational and multitasking abilities. Familiar with multifunction devices and office equipment. Knowledge of shipping, receiving, and packaging procedures. Able to work independently with accuracy and professionalism. Qualifications and Education Requirements: High school diploma or equivalent required; associate degree preferred. Minimum of 1 year of relevant work experience in office, facilities, or customer service support. Strong organizational, time management, and problem-solving skills. Excellent written and verbal communication abilities. Proficient with computer-based systems and Microsoft Office applications. Professional appearance, demeanor, and adherence to company policies and procedures. Ability to work assigned hours and adapt to business needs. Physical Demands: Ability to lift, carry, or move packages up to 60 lbs., including on wheeled carts. Frequent walking, standing, bending, kneeling, and sitting for extended periods. Manual dexterity to operate office equipment (phones, copiers, binding machines). Regularly lift or move items weighing 40 lbs. or more. Travel: None or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pay Range $18—$18.25 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Responsibilities

The Client Services Associate provides exceptional office and mail services, ensuring operational functions such as processing mail and maintaining office supplies. This role requires delivering high-quality service to clients and employees while maintaining a professional company image.