Client Services Associate - Valuations

at  ServiceLink

Overview:
Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Client Services Associate. The ideal candidate will enjoy working with clients, both internal and external; is detail oriented; and is driven to meet tight deadlines in a fast paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

In this role, you will…

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance, and ensuring that key information and documentation remains current
• Answer phones and respond to customer requests
• Identify, research, and resolve customer issues using the computer system
• Manage and maintain order pipeline
• Track and place customer inquiries in the computer system
• Monitor team mailboxes
• Make outbound phone calls as needed to resolve client inquiries and drive pipeline performance
• Provide customers with product and service informatio

Responsibilities:

• Place and answer phone calls to resolve and respond to customer inquiries
• Track and place customer inquiries in computer system
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Follow-up on client delays for prompt resolution
• Research billing issues
• Recognize, document and alert the manager of trends in customer calls
• Recommend process improvements
• Perform all other duties as assigne