Client Services Banking Support - Professional at Fiserv

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Banking Support, Troubleshooting, Issue Resolution, Case Management, Client Services, Technical Documentation, Root Cause Analysis, Ticketing Systems, Stakeholder Communication, Process Improvement, Lending Operations, Service Level Agreements

Industry

IT Services and IT Consulting

Description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Services Banking Support - Professional Client Services Banking Support - Professional As a Client Services Banking Support - Professional, you will provide banking support that helps clients resolve issues and continue operating effectively. You will work closely with clients and partner with internal teams to investigate problems, document outcomes, and improve support processes. Your work helps strengthen client satisfaction, service continuity, and the overall quality of the support experience. What you'll do: Provide banking support to clients by investigating, troubleshooting, and resolving service issues within established service levels. Partner with internal teams to escalate, track, and resolve client issues efficiently while maintaining clear communication on status and next steps. Document client interactions, issue details, resolutions, and follow-up activities accurately in the support application. Support the review and improvement of service processes, workflows, and tools to increase efficiency and consistency. Maintain and update product documentation, frequently asked questions, and training materials to support accurate issue resolution. Analyze recurring client issues and share findings with internal partners to help reduce future support volume and improve service quality. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 4+ years of experience in banking, lending, client services, help desk support, or a related service environment supporting issue resolution and client inquiries. 4+ years of experience documenting, tracking, and resolving service requests, incidents, or client interactions in a support system or similar workflow tool. Experience using support applications, ticketing systems, and standard business software to manage case activity, document outcomes, and communicate with stakeholders. Ability to investigate issues, identify root causes, and communicate resolutions clearly to clients and internal partners. Bachelor's Degree in business, finance, communications, information systems, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience supporting banking or lending products, services, or operations in a client-facing environment. Familiarity with service metrics, case management practices, and process improvement methods. Experience developing or maintaining knowledge articles, support guides, or training documentation. How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Responsibilities

Provide banking support by investigating and resolving client service issues within established service levels. Partner with internal teams to track incidents and improve support processes and documentation.