JOB SUMMARY:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Client Services Clerk, Screening Programs performs clerical duties such as entry of patient demographic information, appointment scheduling, distribution of results and other related clerical duties by utilizing the Screening Programs applications in accordance with established policies, plans and procedures.

QUALIFICATIONS:

Education, Training and Experience
Completion of Grade 12, and one year recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to type at 45 w.p.m.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize work.
• Ability to deal with others effectively
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

1. Schedules appointment requests from the provincial 1-800 central booking line by performing tasks such as assessing client eligibility for screening mammography, entering client demographic information in the Screening Program application, providing direction and pre-appointment instructions to the client.
2. Provides appointment details to BC Cancer Breast Screening centres by performing tasks such as generating and distributing daily schedules for mobile and ancillary centres and communicates daily schedule updates.
3. Maintains client eligibility status by updating the records in the Screening Program applications based on available information provided through client phone calls, returned screening reminder letters, and other communications from the client/physician office.
4. Processes requests for screening mammogram results and other requests for information in accordance to SOPs and confidentiality guidelines.
5. Maintains Screening Program physician and diagnostic office information to ensure timely result distribution and client follow-up by performing tasks such as obtaining current physician addresses, updating appropriate Screening Program tables, ensuring physicians Fast-Track information is up-to-date and informing BC Cancer Information System (CAIS) of any relevant changes.
6. Provides general clerical support by performing tasks such as assembling and packaging promotional materials for mailing, requesting, receiving and returning patient bags and other items as required.
7. Identifies and communicates client record issues, such as duplicate files, to supervisor.
8. Identifies and communicates operational issues and computer related problems to supervisor.
9. Performs other related duties as assigned.