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Client Services Concierge at Freedom Academy Inc

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Relationship Management, Property Tax Services, Soft Selling, iPad Operation, Research, Problem Solving, Written Communication, Verbal Communication, Multi-tasking

Industry

IT Services and IT Consulting

Description

Description Summary of Job Description: Provide excellent customer service assistance and face-to-face interaction with clients at their property location (site visits/office visits). Job Responsibilities: • Visit the client at their property location • Build rapport with clients • Educate clients on property tax services • Review property/take photos • Soft selling – offer to add new properties • Operate electronic handheld device (IPAD) • Handle inbound/outbound calls as assigned • Ability to research, investigate and solve issues • Communicate with other departments and management when necessary • Other duties as assigned Requirements Job Requirements: • High school diploma or equivalent required • Minimum of 2 years customer service experience • Must be detail oriented • Strong written and verbal communication • Have the ability to multi-task in a fast paced environment • Have the ability for 75% travel within Texas (Harris County) • Reliable personal vehicle required; applicants must be able to travel directly from their home to client visit locations • Mileage reimbursement provided for work-related travel • On average, employees in this role conduct 6 to 8 client visits per day Physical Requirements: • Ability to walk, stand, and move across various property types for extended periods • Must be able to carry and operate a tablet/handheld device (iPad) in the field • Ability to take photographs and conduct visual property inspections outdoors • Must be able to sit for extended periods while driving between client locations • Occasional bending, stooping, or stair climbing may be required during property visits

Responsibilities

Provide face-to-face customer service and education on property tax services during site visits. Responsibilities include reviewing properties, taking photos, and handling inbound and outbound calls.