At Leap Tools, we are building the world’s most advanced solutions for the interior décor industry. With customers in 80+ countries, our clientele includes Fortune 500 companies such as Home Depot, local retailers such as Alexanian’s, and everything in between. We have been recognized as one of the fastest-growing tech companies by Deloitte for multiple years in a row, and we are looking for ambitious challenge-seekers to fuel our momentum and help us create an iconic global tech company.
Our QFloors product is an industry-leading ERP software designed specifically for the flooring industry, transforming the way businesses manage their operations through innovative and user-friendly technology. We are customer-centric, focused, and committed to embracing innovation.

Requirements:

• Excellent customer service skills with clear and professional verbal and written communication.
• Ability to manage a high-volume call and email queue with a calm, helpful demeanour.
• Strong writing and documentation skills with proper grammar and spelling.
• General computer literacy and proficiency in Microsoft Windows and Google Workspace.
• Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
• Self-motivated, proactive, and dependable when working without direct supervision.
• Eagerness to learn and grow within the company.
• Prior experience in a customer support or client services role is a plus.
• Bookkeeping or accounting knowledge and/or experience is strongly preferred.
• Familiarity with the flooring industry or ERP software is helpful but not required

• Develop a strong working knowledge of QFloors software products and support tools.
• Handle incoming customer phone calls, assess the nature of the issue, and assist or transfer to the appropriate department as needed.
• Review and assign incoming emails and support tickets to the correct internal teams to ensure timely responses.
• Assist customers by answering questions about QFloors features, functionality, and best practices.
• Troubleshoot software-related issues and walk customers through solutions.
• Complete supervisor-assigned tickets and tasks, which may involve research, documentation, testing, or special projects.
• Accurately document all customer interactions in the support system.
• Contribute to internal knowledge base and documentation efforts.
• Stay up to date on product changes and enhancements. Collaborate with team members to improve support processes and the overall customer experience.

Requirements:

• Excellent customer service skills with clear and professional verbal and written communication.
• Ability to manage a high-volume call and email queue with a calm, helpful demeanour.
• Strong writing and documentation skills with proper grammar and spelling.
• General computer literacy and proficiency in Microsoft Windows and Google Workspace.
• Quick learner with the ability to adapt to evolving procedures and apply new knowledge independently.
• Self-motivated, proactive, and dependable when working without direct supervision.
• Eagerness to learn and grow within the company.
• Prior experience in a customer support or client services role is a plus.
• Bookkeeping or accounting knowledge and/or experience is strongly preferred.
• Familiarity with the flooring industry or ERP software is helpful but not required.