Job Description

Position: Permanent Full-Time Location: Canning Vale,WA
In this role, you will work closely with your team to support clients in enhancing their lives by connecting them with the essential service solutions they need. As a valued member of the team, you will report directly to the National Service Centre Manager, contributing to a collaborative and impactful work environment.

Responsibilities include:

• Delivering service excellence for our customers
• Monitoring and responding to customer queries using phone, email and messaging systems
• Work in partnership with the customer to understand their needs and expectations
• Provide exceptional administrative support and service to our clients and internal staff alike, with duties including; Service Centre call activities and data entry utilising our IT platform Konektiva.
• Administration of Pre Employment functions from bookings to results processing, data entry and reporting for Injury Management functions.