ABOUT UNIVERUS:

Univerus is a global software company that unites industry-leading solutions on a single, intuitive platform. Headquartered in Port Moody, British Columbia, we serve over 3,500 clients across eight countries. Our mission is to simplify complex operations by providing scalable, user-friendly technology that empowers organizations in local government, utilities, education, manufacturing, recruitment, sport and recreation, and more.
At Univerus, we believe in the power of connection – between people, technology, and communities. Our team is passionate about delivering innovative solutions that help our customers achieve meaningful outcomes while building a workplace where employees can grow, thrive, and make an impact.
Learn more at univerus.com.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong interpersonal skills to support client needs and maintain positive relationships.
• Excellent verbal and written communication skills (English) for client interactions, internal coordination, and documentation.
• Proficiency in managing client information, tracking interactions, and maintaining accurate records.
• Organization and time management ability to coordinate multiple projects, re-prioritize tasks, and meet shifting deadlines.
• Ability to identify client challenges and facilitate solutions efficiently.
• Proficiency in MS Office Applications (Word, Excel, PowerPoint, Outlook) and MS Teams/Office 365/SharePoint
• Collaboration and teamwork ability to work cross-functionally with various teams and ensure alignment in client-related tasks.

EDUCATION AND EXPERIENCE:

• Post-secondary education and/or relevant experience in business administration, administrative support, communications, customer service, or project coordination.
• 2+ years of experience in client-facing or support role
• Proficiency in CRM software, Microsoft Office, MS Teams, and communication tools.
• Experience with social media and marketing materials is an asset.

ROLE OVERVIEW:

The Client Services Coordinator plays a key role in managing client relationships, overseeing onboarding, and ensuring smooth communication across multiple channels. This role is responsible for handling client inquiries, maintaining accurate CRM records, supporting training events, and contributing to sales and marketing efforts. By coordinating client interactions, streamlining processes, and ensuring timely follow-ups, this position helps enhance the overall client experience and optimize internal workflows.

• Hours: 40 hours per week
• Salary Range: $50,000 to $55,000 per year
• Location: Hybrid, based out of our Surrey, BC office