ABOUT CHRYSALIS:

Chrysalis serves people navigating barriers to the workforce by offering a job-readiness program, individualized supportive services, and paid transitional employment. We empower our clients on their pathway to stability, security, and fulfillment in their work and lives. Since 1984, we have helped more than 85,000 individuals change their lives through jobs. We are looking for individuals who are ready to join our mission-driven team and make a difference.

JOB SUMMARY:

The Client Services Coordinator (CSC) is an integral support to the entire Client Services team, while also engaging with clients, volunteers, donors, and staff in other departments. The CSC is the first point of contact with Chrysalis, coordinates service delivery, provides support to Chrysalis staff and facilitates the front lobby operations. We are looking for someone with outstanding communication and customer service skills, a positive attitude and the ability to multitask in a high-volume, fast-paced environment.

SKILLS & QUALIFICATIONS:

• Passion for Chrysalis’s mission.
• Previous customer service experience in fast-paced environment desired.
• Bilingual (English/Spanish), required.
• 6 months-1 yr of relevant work experience.
• Excellent communication and organizational skills.
• Ability to maintain appropriate boundaries with staff and clients.
• Proficiency in online research, Word, Excel, and PowerPoint programs required. Must be willing to learn other applications as needed.
• Ability to present to groups of individuals.
• Ability to communicate agency needs and policies to clients in a supportive and patient manner.
• Ability to maintain a professional environment.
• Ability to handle sensitive information and maintain confidentiality.
• Team player, with a clear understanding of team dynamics, who is willing to help other employees.
• Experience and/or desire and commitment to work with homeless, low-income, recovering populations.
• Sensitivity and understanding of various cultures and lifestyles.
• Self-starter with “can do” attitude and initiative
• Willingness to work flexible schedule depending on needs
• Willingness to travel to meetings and to meet with clients as necessary (mileage reimbursed)
• Ability to lift up to 25 lbs.
  This is an exciting position in a fast-paced organization. We offer a highly competitive benefits package that includes Medical, Dental, Vision, Life, Long Term Disability, Flexible Spending Accounts, Parking/Transit Accounts, paid time off, paid holidays, and more.
  Chrysalis encourages employment applications from people who are representative of the culturally and ethnically diverse communities Chrysalis serves. Chrysalis is an Equal Opportunity Employer.
  ( Applications without a cover letter will not be considered.)