Client Services Coordinator at Community Home Assistance To Seniors CHATS

Aurora, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

25600.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Client Focus, Scheduling, Intake Management, Client Onboarding, Problem-Solving, Customer Service, Conflict Resolution, Communication, Interpersonal Skills, Attention To Detail, Database Systems Proficiency, Time Management, Coordination, Risk Management, Compliance

Industry

Hospitals and Health Care

Description

Client Services Coordinator Part time | Hybrid We are seeking a highly organized and client-focused Client Services Coordinator to support our scheduling, intake, and client onboarding processes. Reporting to Client Services Supervisor, this role is central to ensuring seamless service delivery by coordinating client care schedules, managing inquiries, and maintaining strong working relationships with frontline staff, clients, and community partners. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is passionate about delivering exceptional service to seniors and their families. Part-time position for 3 days (21 hours) per week during 8:30am - 4:30pm - Monday to Friday. Key responsibilities include: Client Intake, Scheduling & Coordination * Coordinate and schedule Assisted Living and in-home services based on care plans. * Manage client referrals and intake processes. * Match clients with appropriate service providers and volunteers * Maintain scheduling continuity and optimize staff utilization * Update and maintain accurate client records in scheduling systems (e.g., GoldCare) * Track and document absences, missed care, and scheduling changes * Communicate client information and service details to frontline staff Client & Staff Support * Address and resolve scheduling conflicts between clients and service providers * Escalate unresolved issues to Client Care Supervisors as required * Collaborate with internal teams and external agencies to ensure coordinated care Customer Service & Inquiry Management * Respond to incoming calls and service inquiries in a professional and timely manner * Manage inquiries from start to resolution, ensuring minimal call transfers * Monitor and respond to emails regularly throughout the day Quality Improvement & Risk Management * Identify and report risks, incidents, and service concerns promptly * Support continuous quality improvement initiatives * Participate in team meetings and organizational projects * Ensure compliance with agency standards, policies, and procedures What you bring to the role: * Post-secondary education (college diploma or equivalent training) * Minimum 3 years of customer service experience, preferably working with seniors * Proven experience in scheduling and coordination * Strong proficiency in Microsoft Office (Word, Excel, Outlook) and database systems (e.g., GoldCare) * Excellent communication, interpersonal, and telephone skills * Strong problem-solving and conflict resolution abilities * Ability to work under pressure and manage competing priorities * High level of attention to detail and accuracy * Knowledge of medical terminology and documentation is an asset * Bilingualism (English/French or other languages) is an asset What we offer: * Employee Assistance Program * Corporate discounts through Perkopolis. * Employee Training and development programs with access to comprehensive e-learning programs. * Staff appreciation events * Rewards and recognition programs * Positive culture with great emphasis on relationship-based care. * Hybrid work environment. * Opportunities for advancement and career growth within the organization. * Supportive team environment. If you are seeking an opportunity to demonstrate your passion for excellence in a supportive work environment, we’d like to hear from you! This job posting is for an existing vacancy. Use of Artificial Intelligence: At CHATS, our recruitment process always puts people first. While we may use AI tools to take notes and summarize interviews, every application and interview is carefully reviewed by our hiring team before any decision is made. We are dedicated to using technology responsibly and ensuring fairness, openness, and respect during every step of recruitment. CHATS IS AN EQUAL OPPORTUNITY EMPLOYER CHATS is committed to creating a diverse and inclusive workforce to reflect the diversity of the community it serves. We welcome applications from all qualified candidates from diverse backgrounds. CHATS continuously strives to support individual needs and differences in our recruitment & selection process and work environment that is built on inclusivity and respect for everyone. CHATS promotes an accessible and inclusive environment to ensure all clients, employees and volunteers feel supported, valued, and respected. CHATS is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Our recruitment and hiring processes will be modified to accommodate disabilities, upon request. We thank all applicants for their interest, only those selected for an interview will be contacted. About CHATS Since 1980, CHATS has been a leader in providing home and community services for seniors and their caregivers. We offer a full range of home care and community programs that meet the changing needs of more than 8,100 York Region and South Simcoe seniors and caregivers each year. CHATS firmly believes that our employees drive the success of the organization. With this success in mind, we strive to create and provide an environment that offers challenging, stimulating, and rewarding career opportunities. CHATS also believes in a client and family-centered approach that is based on compassionate care that empowers older adults and their caregivers to live their best lives at home and in their communities.

Responsibilities

This role is central to ensuring seamless service delivery by coordinating client care schedules, managing inquiries, and maintaining strong working relationships with staff, clients, and partners. Key duties involve client intake, scheduling Assisted Living and in-home services, matching clients with providers, and managing customer service inquiries from start to resolution.