Client Services Coordinator at Defense Holdings, Inc.

Manassas Park, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Onboarding, Client Communication, Service Operations, Organizational Skills, Detail Orientation, Client Facing Communication, Record Keeping, Reporting, Cross-Functional Coordination, Client Satisfaction Tracking, Microsoft Office Suite, CRM Systems, Integrity, Confidentiality, Attention To Detail, Interpersonal Communication

Industry

Public Safety

Description

Defense Holdings, Inc. (DHi) Location: Hybrid (US) Employment Type: Full-Time Department: Client Services Reports To: Client Services Manager / Director of Client Operations Company Overview Defense Holdings, Inc. (DHi) is a trusted provider of innovative solutions and mission-critical services supporting U.S. defense, federal, and commercial clients. We are committed to operational excellence, integrity, and delivering results that strengthen national security and organizational performance. At DHi, our people are our greatest asset. We foster a collaborative, performance-driven environment where professionals are empowered to grow, innovate, and make meaningful contributions. Position Summary Defense Holdings, Inc. (DHi) is seeking a proactive and detail-oriented Client Services Coordinator to support client onboarding, communication, and service operations. The ideal candidate will serve as a liaison between clients and internal teams to ensure timely and high-quality service delivery. This role requires strong organizational skills, client-facing communication, and the ability to manage multiple priorities in a fast-paced, hybrid environment. Key ResponsibilitiesClient Onboarding & Support Coordinate onboarding for new clients, ensuring a smooth transition and accurate setup. Serve as a primary point of contact for client inquiries and service requests. Assist internal teams in responding to client needs promptly and professionally. Communication & Documentation Maintain detailed client records in internal systems. Prepare client communications, status updates, and reports. Support the development of client-facing documentation and materials. Cross-Functional Coordination Collaborate with operations, HR, and program teams to address client requests. Ensure that client requirements are clearly communicated and fulfilled. Reporting & Performance Tracking Generate client service metrics and reports for leadership review. Assist in tracking client satisfaction and identifying improvement opportunities. Required Qualifications Bachelor’s degree in Business Administration, Communications, or related field. 2–4 years of experience in client services, account coordination, or administrative support. Strong organizational, communication, and interpersonal skills. Proficiency in Microsoft Office Suite and CRM or client tracking systems. Ability to handle confidential client information with discretion. Preferred Qualifications Experience supporting clients in government contracting or defense-related programs. Familiarity with onboarding and client service processes in professional services. Experience generating client reports and service analytics. Core Competencies Integrity & Confidentiality Attention to Detail Analytical Thinking Interpersonal Communication Organizational Skills Adaptability & Initiative Work Environment Professional office environment (or hybrid/remote if applicable). May require occasional travel. Must be eligible to work in the United States. Ability to obtain and maintain security clearance may be required. Compensation & Benefits Defense Holdings, Inc. (DHi) offers a competitive compensation package including: Competitive base salary (commensurate with experience) Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) and Holidays Life and Disability Insurance Professional development opportunities Equal Opportunity Employer Statement Defense Holdings, Inc. (DHi) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics in accordance with applicable laws.

Responsibilities

This role involves coordinating client onboarding, serving as the primary point of contact for client inquiries, and assisting internal teams to ensure timely and professional service delivery. Key duties include maintaining detailed client records, preparing communications, and collaborating across departments to fulfill client requirements.