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Client Services Coordinator at Deutsche Post DHL Real Estate Deutschland GmbH
San Diego, California, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Data Entry, Time Management, Problem Solving, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Communication

Industry

Description
Description Job Summary: The Client Services Coordinator is a client-facing role that interfaces daily with physicians, hospital executives, patients, and internal team members. This role requires a desire to develop and maintain customer relationships, gather information from various sources to determine how best to meet the customer needs and the drive to problem solve, all with a positive, energetic approach. Essential Functions: Identification of under/overpayments on patient accounts and taking appropriate action to resolve the account Enter program data into the EA Health internal database Provide ongoing feedback to the Client Services Manager regarding client concerns, requests, and the status of client requests Provide excellent customer service by responding promptly and completely to client requests Track the status of client requests and ensure documents are delivered and received promptly Reliable, consistent attendance is a requirement and essential function of this position. Hybrid - some work in the Solana Beach office and/or visiting a hospital will be required from time to time. Perform other duties as may be assigned. Requirements Competencies: Bachelors’ degree preferred, but not required Previous coding or medical office experience preferred Data entry, excellent customer service, and time management skills, ability to multi-task, prioritize work, and problem solve, proficient in Microsoft Excel, Word, PowerPoint, impeccable communication skills, and positive attitude Ability to work on a computer 95% of the workday Regular attendance and punctuality are essential. 08292024
Responsibilities
The Client Services Coordinator interacts with clients, physicians, and hospital executives to address their needs and resolve account issues. This role involves tracking client requests and ensuring timely communication and service delivery.