At Dovida Gold Coast and Northern Rivers we thrive on creating a positive experience for our clients and employees. Join us and foster a supportive team culture, as we shape a better future for care.

ABOUT THIS OPPORTUNITY

Are you highly organized, people-focused, and ready to make a real impact? We’re looking for a dedicated Client Services Coordinator to join our team in Ashmore Gold Coast where you will coordinate daily care schedules for clients and caregivers across the Gold Coast and Northern Rivers region.
In this fast-paced and rewarding role, you’ll be the key link between our clients and care teams — ensuring schedules are well-managed, responsive, and aligned with individual needs. Your attention to detail, strong communication skills, and ability to adapt quickly will be essential in delivering high-quality, person-centered care to older Australians.
If you thrive in a dynamic environment and want to be part of a supportive, purpose-driven team, we’d love to hear from you.

ABOUT US

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.
At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

• Provide friendly, responsive support to everyone you connect with.
• Create, manage, and continuously update caregiver rosters to ensure consistent and effective coverage across all services.
• Respond swiftly to daily changes, proactively filling services due to cancellations or last-minute adjustments.
• Maintain clear, respectful communication with caregivers regarding their schedules, offering guidance and support to bridge the gap between remote and office-based work.
• Collaborate closely with clients and internal teams to ensure well-matched caregiver-client pairings that promote high-quality, person-centered care.
• Utilize scheduling software confidently to manage rosters and maintain accurate, up-to-date records.