ABOUT E-LITE DISPLAYS

E-Lite Displays is a premier provider of full-service LED display solutions across North America. Known for direct pricing, project financing, a comprehensive 5-year warranty, and turnkey digital signage services, E-Lite has earned a reputation as a trusted leader in the Digital Landscape industry. Founded from the original partnership that brought Yaham to the U.S. market, we continue to deliver excellence in LED display technology and customer service.

POSITION OVERVIEW

We are seeking a detail-oriented and customer-focused Client Services Coordinator to join our operations team. This role is crucial in managing client communications, service inquiries, and RMA (Return Merchandise Authorization) processes to ensure client satisfaction and operational efficiency.
You will act as a key liaison between clients, internal teams, and vendors, playing a critical role in the post-sales customer experience. The ideal candidate thrives in a fast-paced environment, is organized, and possesses excellent communication and problem-solving skills.

Key Responsibilities Client Services & Support

• Serve as the first point of contact for client inquiries via phone, email, and CRM platform.
• Provide timely updates and resolutions to customer service tickets and product issues.
• Build and maintain strong relationships with customers to ensure satisfaction and repeat business.
• Coordinate with sales, technical support, and logistics teams to deliver a seamless client experience.

QUALIFICATIONS

• 2+ years of experience in customer service, client support, or operations (experience in tech, AV, or LED display industry is a plus).
• Experience handling RMA or warranty processes is strongly preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite and CRM/ticketing platforms (e.g., HubSpot, Salesforce, Zoho).
• Ability to manage multiple priorities and meet deadlines.
• Team player with a proactive and solutions-focused mindset.

• Serve as the first point of contact for client inquiries via phone, email, and CRM platform.
• Provide timely updates and resolutions to customer service tickets and product issues.
• Build and maintain strong relationships with customers to ensure satisfaction and repeat business.
• Coordinate with sales, technical support, and logistics teams to deliver a seamless client experience