Client Services Coordinator - Environmental Lab (Temporary) at SPL

North Reading, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Contact, Administrative Support, LIMS, Data Entry, Documentation Preparation, Workflow Coordination, Reporting, Billing, Inquiry Response, Account Maintenance, Work Order Monitoring, Turnaround Time Management, Microsoft Office Suite, Time Management, Attention To Detail, Organizational Skills

Industry

Oil and Gas

Description

Description At SPL, the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities, support critical infrastructure, and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines, SPL is a place where you can build a career while making a real-world impact. We are currently seeking a Client Services Coordinator for a temporary, 3-6 month assignment supporting our environmental laboratory in Reading, PA. In this role, you’ll support client-facing and administrative functions that ensure accurate, timely, and professional service delivery. From entering and maintaining client and project information in the Laboratory Information Management System (LIMS) to preparing documentation, coordinating workflows, and supporting reporting and billing, your work helps ensure accuracy, efficiency, and a positive client experience across the laboratory. What You’ll Do Serve as a primary point of contact for clients, responding to inquiries, requests, and updates in person, by telephone, and via email Set up and maintain client accounts and project information in LIMS, ensuring accurate and complete documentation Coordinate with laboratory, field, and administrative teams to support timely sample submission, processing, and reporting Prepare, process, and distribute client documentation and deliverables, including reports, invoices, quotations, and electronic data files Review and monitor work orders to ensure accurate configuration, documentation, and billing Support internal workflows to meet turnaround time requirements and client expectations Provide backup coverage for team members during absences or periods of increased workload Perform other duties as assigned Requirements What You'll Bring High School Diploma or equivalent Prior experience in customer service, administrative support, or a professional services environment Experience working in an environmental, laboratory, scientific, or technical setting is a plus Proficiency in Microsoft Office Suite and other Windows-based software Ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong attention to detail with effective organizational and time-management skills What We Offer Competitive compensation Collaborative, team-driven workplace focused on accuracy, quality, and service excellence Valuable industry experience within environmental and technical services Work Schedule Temporary, on-site role (approximately 3-6 months) following a Monday through Friday schedule Flexibility to work beyond standard hours, including evenings or weekends, as operational needs require Our Commitment to Diversity & Inclusion At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know. Visa Sponsorship At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.

Responsibilities

The Client Services Coordinator will serve as the primary point of contact for clients, managing inquiries and setting up/maintaining project information within the Laboratory Information Management System (LIMS). This role involves coordinating workflows between laboratory, field, and administrative teams to ensure timely sample submission, processing, and the accurate preparation and distribution of client deliverables like reports and invoices.