Client Services Coordinator at Omni Strategic Technologies Inc

Wheeling, West Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Customer Support, Communication Skills, IT Service Management, Ticketing Software, CRM Platforms, Inventory Management, IT Procurement, Vendor Management, Negotiation Skills, Detail-Oriented, Multitasking, ITIL Framework

Industry

IT Services and IT Consulting

Description

Description We integrate technology with business to grow revenue, save time, and improve the bottom line. Because we value and care for one another, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We attract accomplished professionals to provide superior client care and outstanding business results. Together, we create our future. We are seeking a qualified individual whose skills and experience align with the needs of our team. This position offers flexibility and may be structured as either full-time or part-time based on the candidate’s background and availability. Let's talk! Job Description Summary: The client services associate supports the various aspects of Omni’s client services, including call reception, dispatching, scheduling, ticket and service board management, purchasing, invoicing, and warranty renewals. He / she has excellent communication skills and demonstrates an unwavering commitment to exceptional customer service. Primary Responsibilities: Execute call reception duties, including answering client inquiries, troubleshooting issues, and escalating complex matters to the appropriate team members. Support the coordination of dispatching and scheduling of technicians to client sites, optimizing resource allocation, and ensuring timely resolution of service requests. Monitor the ticket and service boards, identifying and escalating the need for prioritization based on urgency and client needs. Facilitate purchasing activities, including procurement of hardware, software, and other IT equipment required for client projects. Handle invoicing processes, ensuring accuracy and timeliness in billing clients for services rendered. Manage warranty renewals for clients, proactively identifying expiring warranties and coordinating renewals with vendors. Develop and maintain strong relationships with clients. Collaborate with other departments, such as sales and technical teams, to streamline processes and enhance the overall client experience. This may include creating and then delivering sales proposals. Other duties as needed. Requirements Position Qualifications: Associates or bachelor's degree in business administration, IT management, or related field or equivalent by way of experience. Demonstrated success in client services / customer support. Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and internal stakeholders. Experience in IT service management tools and systems, such as ticketing software, CRM platforms, and inventory management systems. Solid understanding of IT procurement processes, including vendor management and negotiation skills. Detail-oriented with the ability to multitask and prioritize tasks in a fast-paced environment. Familiarity with ITIL framework a plus. NO phone calls please Equal opportunity employer

Responsibilities

The client services associate supports various aspects of client services, including call reception, dispatching, scheduling, and service board management. They are responsible for ensuring exceptional customer service and managing client relationships.