Are you looking for a meaningful career with an organization that is making a positive and lasting change within our communities? If you have been searching for a role to fulfill your sense of purpose, while surrounded by a team of like-minded individuals, then Operation New Hope is the place for you!
Operation New Hope is a nonprofit operating in Jacksonville, Orlando, St. Johns County, the Space Coast, Tampa, and St. Petersburg. Our pre-release and post-release programs provide job training and placement, and comprehensive support services to people returning from incarceration and others who have been affected by the justice system with the goal of facilitating successful transitions back into the community. We motivate our clients to become productive, responsible citizens, and our programs help prevent recidivism, reduce the repeated costs of incarceration, and improve public safety. Our dedicated team supports the career opportunities, mental health, and overall stability of our clients to help them achieve self-sufficiency.
Position Overview: The Client Services Coordinator is the lead and main point of contact for client services, intake, and recruitment. This position supports the Site Manager/Director and/or the Client Services Manager and is responsible for managing key reporting requirements. The Client Services Coordinator will also act as a point of contact for community partners and local agencies that provide resources to the clients we serve.
Reports to: St. Petersburg Site Manager/Director and secondarily reports to Senior Programs Director.
QUALIFICATIONS / EXPERIENCE / EDUCATION:
- Bachelor’s degree required (Criminal Justice, Social Work, Sociology or related fields). In lieu of degree, 4+ years of relevant experience as a Case Manager.
- At least 3 years’ experience working with marginalized or underserved populations.
- At least 1 year of experience working with clients with mental health and/or substance abuse disorders.
- Must possess excellent interpersonal skills, with a focus on team collaboration.
- Excellent verbal and written communication skills.
- Comfortable using computers, running reports, and learning new software.
- Proficiency in Microsoft Office, Outlook, and electronic client records.
- Must be able to work Monday through Friday 8:30am-4:30 pm.
- Must have a valid driver’s license, clean driving record, and reliable transportation.
- Must be able to clear a Level I Background check through the Department of Corrections.
- Must be able to lift up to 15 lbs.
The wage range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At Operation New Hope, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.
We offer a 35 hour work week and have a robust benefits package for our employees, including free medical, short-term disability, life insurance, and an employee discount program to name a few! We primarily follow the Federal Holiday schedule (paid) and employees are eligible for paid time off after 90 days of employment.
With over 20 years of experience in providing job readiness training and supportive services to people affected by the criminal justice system, Operation New Hope is a leader in the field. We have built our reputation and track record on the belief that we all deserve a second chance. Our Ready4Release, Ready4Work, and Ready4Success programs builds stronger communities by creating opportunities for people impacted by the criminal justice system to become productive, responsible citizens saving taxpayers millions of dollars by avoiding repeated high costs of incarceration, dramatically improving public safety and reuniting families.
Our work has been praised by the last four White House Administrations, as well as law enforcement officers, business leaders, and representatives at the federal, state, and local levels. Internationally, we have been recognized by House of Mandela as a model program. We expanded into the Space Coast in August of 2023 and into the Tampa and St. Petersburg areas in 2024, and plan additional expansion throughout the State of Florida in the years to come.
We are close-knit community of passionate, like-minded professionals, who make life-changing opportunities possible every day—empowering individuals impacted by the criminal justice system to rebuild their lives and move beyond their pasts. We provide access to customized solutions for people to rebuild their lives—services and support not provided by the criminal justice system. We are honest, respectful, and forthright in our actions, adhering to the highest ethical standards. We listen and learn from each other and align ourselves with partners to leverage our collective capabilities in creating an inclusive environment. We are passionate about our mission, committed to our communities and work every day to earn their trust. We approach each opportunity with the belief that nothing is impossible, challenging everyone to make a difference.
Job Type: Full-time
Pay: $25.68 - $34.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
Education:
Experience:
- Case management: 4 years (Preferred)
- working with marginalized or underserved populations: 3 years (Required)
- clients with mental health and/or substance abuse disorders: 1 year (Required)
- Microsoft Office: 3 years (Required)
- Microsoft Outlook: 3 years (Required)
- Electronic Client records: 3 years (Required)
Language:
- read and write in English and Spanish fluently (Preferred)
License/Certification:
- Driver’s License (Required)
Ability to Commute:
- Saint Petersburg, FL 33712 (Required)
Ability to Relocate:
- Saint Petersburg, FL 33712: Relocate before starting work (Required)
Work Location: In perso
Linked-in
Google