Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Client Services Coordinator at People Working Cooperatively Inc
Cincinnati, Ohio, United States -
Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Intake Processing, Eligibility Determination, Customer Service, Team Leadership, Record Maintenance, Outreach, Case Management, Referral Coordination, Metrics Tracking, Client Relations

Industry

Civic and Social Organizations

Description
Description Responsible for assisting supervisor in essential functions of the Client Services team: intake processing, eligibility determination, outreach, and file and record maintenance for assigned clients. Help Client Services team collaborate with other PWC departments to ensure client’s needs are met and complaints or concerns regarding work are addressed in a timely manner. Hours are 8:00am to 4:30 pm Monday - Friday, 40-hour work week Requirements To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Support clients and provide quality customer service via phone calls, chats, email exchanges, and in-person visits. Provide guidance on PWC's programs and services, set reasonable expectations, and assist potential clients in preparing applications and securing supporting documents. Assign weekly tasks to team-members to ensure appropriate coverage in all areas and functions of the team. Assist supervisor with tracking team metrics and output – calls answered, applications processed, etc. Attend outreach events and represent the agency while connecting with potential clients, volunteers, donors, and supporters. Maintain accurate records and reports of eligible and ineligible clients and service referrals of client records. Supply additional resources for clients by making appropriate referrals within and outside the agency. Education and/or Experience: HS diploma or equivalent, required Associates or Bachelor’s degree, preferred 4 Years minimum costumer service experience, required 2 Years management, supervisory, or leadership experience, preferred
Responsibilities
Assists the supervisor in managing client intake, eligibility determination, and record maintenance for the Client Services team. Coordinates with other departments to meet client needs and represents the agency at outreach events.